We and our service providers may collect information when you provide information to us and when information is collected automatically from your interaction with the Services.

Personal Information

You may choose to give us personal information to allow us to communicate with you, process your orders, or provide you with Services. Our online forms ask for a small amount of relevant information necessary to communicate with you, process your orders, or provide you with Services. 

The types of personal information CSAI may collect from you may include:

• Personal and business contact information, such as name, company name, postal address, phone number, and email address;
• Other unique information such as product functionality, product and service preferences, and contact preferences;
• Geolocation data such as your general location and other similar location information collected when you interact with the Services or request location-based services;
• Details of the products and services you have purchased from us or which you have inquired about, together with any additional information necessary to deliver those products and services and to respond to your inquiries, including product serial number;
• Technical information related to your device (including model number, serial number, unique device identifier, diagnostic information, usage data, system logs, application configurations, consumables status, etc.);
• Any additional information relating to you that you provide to us directly through our websites or applications or indirectly through use of our websites, applications or online presence, through our representatives or otherwise; and
• Information you provide to us through our service center, customer surveys or visits by our representatives from time to time.

If you are a job applicant or former employee, the information that CSAI may collect from you may also include:

• Professional or employment-related information that you provide through the application and recruitment process, or collected from employment agencies, screening services, background check providers, former employers, credit references or other sources that supply employment verification services, such as work history, prior employer, education information, information relating to references, employment eligibility information, details of qualifications, skills, and experience, professional memberships and licenses, job interest information, human resources information and information necessary for benefits and related administration services;
• Emergency contact information;
• Financial information, such as your bank account details and tax status information;
• Email communications, and personal information collected in the course of your job-related activities, such as your computer, application, system or network access and usage, and your use of phones and other devices;
• Health information, such as biological testing/screening for controlled substances, if applicable, medical information or disability status required in order to provide accommodations;
• Audio, electronic, visual or similar information such as, photographs of you for identification and security verification, video recordings of you on security cameras, monitoring of phone calls when accessing CSAI resources such as IT services, monitoring of CSAI computers, networks, systems and applications for security, safety and integrity of CSAI assets;
• Demographic information, such as nationality, citizenship, visa status, date of birth, gender/sex, disability status, veteran’s status, and marital status; and
• Sensitive personal information, including social security number, driver’s license number, passport number, ethnicity, race, and biometric information such as hand scan, used for security purposes and geolocation information if you are using a company-issued mobile device, computer or vehicle as part of your employment duties.

Usage Information

In addition to the information you may voluntarily provide, CSAI may collect information automatically when you access or use the Services or a website “powered by” another company on behalf of CSAI through our use of data collection technologies, including web beacons, Cookies (as defined in the following paragraph), and embedded web links. These technologies collect certain traffic information that your browser sends to a website, such as your operating system, browser type and language, browser history, access times, time spent on the Services, your use of Services features, and the address of the website from which you arrived. They may also collect information about your IP address, unique device identifier, geolocation information, clickstream behavior (e.g., the pages you view, the links you click, and other actions you take in connection with CSAI websites or “powered by” websites) and product information. CSAI may also use some of these technologies in connection with emails and communications sent from CSAI and therefore may collect information using these tools when you open the email or click on a link contained in the email.

Cookies

Cookies are data files placed on a device when you use it to visit any of the Services (“Cookies”). We may use Cookies: (i) to collect and store certain information about you, (ii) for security purposes, (iii) to store your preferences and settings, (iv) to enable your sign-in, (v) to provide personalized product suggestions, (vi) to maintain and improve our website, (vii) to generate analytics regarding the performance of the Services, (viii) to facilitate site navigation, and (ix) to personalize your experience while using the Services. Cookies can remain in your computer for the duration of a browsing session (“session Cookies”) or for a predetermined period of time (“persistent Cookies”).   We may use persistent Cookies to show you recently-viewed products, provide you with product or service recommendations, or otherwise provide you with a customized experience.

If you would prefer not to accept Cookies, most browsers will allow you to: (i) change your browser settings to notify you when you receive a Cookie, which lets you choose whether or not to accept it; (ii) disable existing Cookies; or (iii) set your browser to automatically reject any Cookies.  Please be aware that if you disable or reject Cookies, some features and services offered or present on the Services may be slower or may not work or display properly.

Other Technologies

We may use standard Internet technology, such as web beacons (also called clear GIFs or pixel tags) and other similar technologies, to track your use of our Services. We also may include web beacons in email messages or other communications to determine whether messages have been opened and acted upon. The information we obtain in this manner enables us to customize the Services we offer and measure the overall effectiveness of our online content and the products and services we offer through the Services.

Analytics Services

We use web analytics tools such as Google Analytics to assist us in understanding how people use the Services and related marketing and promotions. Google Analytics is not used for interest-based marketing.  To manage your preferences with respect to Google Analytics click here. You can opt out of data collection or use by Google Analytics by clicking the following link: https://tools.google.com/dlpage/gaoptout (requires you to install a browser add-on).

Use of Public Information

CSAI also collects information from publicly or commercially available sources that it deems credible. Such information may include your name, address, email address, preferences, company name, title, specific devices that are financed or leased (Uniform Commercial Code), interests, and firmographic or demographic/profile data. The information CSAI collects from its public or commercial sources may be used along with the information CSAI collects when you access or use the Services. For example, CSAI may compare the geographic information acquired from publicly available sources with the IP address collected by the technologies discussed above to derive your general geographic area.

Personal Information

We may store, analyze, combine, and otherwise use the information we collect, either directly or indirectly, to:

• Provide the Services;
• Improve the Services and the way we do business with our current and potential employees, customers, dealers, distributors, partners and resellers;
• Verify your identity;
• Respond to your questions and requests;
• Communicate with you about your transactions on the Services and about CSAI products, solutions, and services;
• Deliver the products and Services you have requested, such as remote diagnostics, analytics, and software update services, the uploading, storing and downloading of backup information from a device, and the installation of a device;
• Provide you with information about CSAI, its parent, successors, subsidiaries, affiliates and related entities (collectively, “Canon” or “Canon Group”), Canon’s Services, products and promotions, or any other offers that may be of interest to you, unless you opt out or request not to receive this information;
• Perform research and analysis about usage and potential interest in our products, services, or content;
• Develop and display content and advertising tailored to your interests on the Services;
• Help us improve the overall accuracy and completeness of the information;
• Allow us to deliver personalized and responsive Services, which can take actions based on the data you provide;
• Ensure the security and operability of our networks, systems and applications;
• Prevent, detect or investigate a crime or other breach of law or requirement, loss prevention or fraud;
• Enforce and ensure compliance with this Privacy Statement, the Terms of Use and applicable law, including to protect the rights, property or safety of CSAI, CSAI’s dealers, distributors, partners, resellers, employees, contractors, customers or any other person and the copyright-protected content of the Services, or for internal or external auditing purposes;
• Support the technical functionality of the Services, develop new products and services, and analyze your use of the Services, including your interaction with advertising, products and services that are made available, linked to or offered in the Services; and
• As otherwise stated in this Privacy Statement.

If you are a job applicant or former employee, we may also store, analyze, combine, and otherwise use the information we collect, either directly or indirectly, to:

• Provide you with information about jobs, or any other offers that may be of interest to you, unless you opt out or request not to receive this information;
• Communicate with you about your application status and future opportunities with Canon, if applicable; and
• Make employment-related decisions, including decisions regarding your recruitment, eligibility for employment, employment, job performance, qualifications, job duties, salary and other compensation, promotion, retention and eligibility to receive accommodations.

Financial Information. If you are a former employee, we may use financial information to manage benefits and employment-related administration services.

Affiliates

We are part of the Canon Group and may disclose your information to our affiliates which may be located outside of the country you reside and are located in, including, but not limited to, our parent company Canon Inc., located in Japan. When you provide information via the Services, for example to apply for a job, we will also disclose your information to our affiliates to enable them to inform you of jobs, products, promotions, or other offers that may be of interest to you.

Service Providers

CSAI retains service providers and suppliers to manage or support its business operations, provide professional services, deliver products, services and customer solutions and to assist with marketing and communication initiatives. These providers include, for example, hosting and IT service providers, website management and support service providers, email service providers, automated data processors, shipping agents, and providers of communications, order fulfillment, delivery, customer support, live-help, talent acquisition, employment management, payroll, health and welfare benefit, and security services. We may disclose your information to these companies to enable them to provide you with services on our behalf, and for the purpose of conducting general business analysis. For example, we may disclose website usage and marketing information to our marketing partners.

In addition, if you inquire about products, services, software or other goods that CSAI does not sell directly, we may forward your information to a Canon dealer, distributor, partner or other reseller, and they may reach out to you about your needs. In any event, we expect our service providers to use your information only to perform the service for which they are engaged, while also complying with all applicable laws, and pursuant to our instructions. You expressly consent to your information being used as set forth in this Section.

Government Entities

CSAI may disclose your personal information to government entities in order to comply with mandatory reporting.

Legal Proceedings

We may also disclose your personal information:

• In response to a subpoena or similar investigative demand, a court order, or a request for cooperation from law enforcement or other government agency; to establish or exercise our legal rights; to defend against legal claims; or as otherwise required by law; (In such cases, we may raise or waive any legal objection or right available to us.)
• When we believe disclosure is appropriate in connection with efforts to investigate, prevent, or take other action regarding illegal activity, suspected fraud or other wrongdoing; to protect and defend the rights, property or safety of Canon, our company, our users, our employees, or others; to comply with applicable law or cooperate with law enforcement; to address security or technical issues or to enforce our website Terms of Use or other agreements or policies; and
• In connection with a corporate transaction, such as the sale of our business, a divestiture, merger, consolidation, or asset sale, or in the unlikely event of bankruptcy.

CSAI does not target its Services to children under 18 and we do not knowingly collect, use or disclose personal information from children under 18.   

You have the right to request us to:

• Not send you marketing or promotional emails or other communications;
• Correct or update your personal information; and
• Not contact you in the future.
  

If you no longer wish to receive communications, including marketing communications, from CSAI, or if you wish to make any of the above requests, please:

• Click unsubscribe in the email that you receive from us;
• send an email to the following email address: compliance@csai.canon.com

Please note that where you unsubscribe from our marketing communications, we will keep a record of your communication information (including email address) to ensure we do not market to you in the future. We may also send you other types of transactional and relationship email communications, such as service announcements and administrative notices without offering you the opportunity to opt out of receiving them.

We are under no obligation to store your personal information indefinitely and disclaim any liability arising out of, or related to, the destruction of such personal information.

Collection, Disclosure, and Sale or Sharing of Personal Information

We collect, and in the last twelve (12) months, we have collected and disclosed for a business purpose the following categories of personal information:

Sensitive Personal Information

With respect to job applicants and former employees, we collect social security number, driver’s license number, passport number, ethnicity, race, and/or biometric information, such as hand scans, which are considered types of sensitive personal information. We do not use or disclose sensitive personal information outside of the permitted purposes for which it was shared with us. We do not use sensitive personal information to generate inferences about you.
We do not sell or share sensitive personal information.

Retention of Your Personal Information

For each of these categories of personal information, we retain your personal information for as long as it is reasonably necessary for the purposes for which the information was collected, and in accordance with any retention periods required by applicable laws and during the relevant statutes of limitations. The criteria used to determine our retention policies include the length of our relationship with you, your requests, ongoing contract and service obligations, business need, and our legal obligations. Generally, if you are a former employee, we will retain your employment-related personal information until the end of your employment with us, plus a reasonable period of time after that where necessary to respond to any employment inquiries, deal with legal, tax, accounting or administrative matters, or to provide you with ongoing pensions or other benefits. We also retain information as otherwise required by applicable law, to defend our legal positions, and to otherwise prevent fraud or harm to other users of the Services.

Sources of Your Personal Information

As described above in the “The Information We Collect and How We Collect It ” section, we collect information directly from you when you provide it to us, automatically using Cookies and other tracking technologies, from the categories of third parties listed in that section, and from publicly or commercially available sources that we deem credible.
For further information, you can also see the “The Information We Collect and How We Collect It” section above.

Purposes for Your Personal Information

We collect or disclose personal information about you for the business purposes further described in the “How We Use the Information We Collect” section above.

Browser-Based Opt-Outs

Some browsers offer you the ability to opt out of cookie-based “sales” and sharing of personal information for targeted or other cross-contextual behavioral advertising. The Global Privacy Control (https://globalprivacycontrol.org/) is currently the most recognized signal.

As we do not sell or share any personal information, as defined by the CPRA, we do not respond to such requests. Please note that we do not respond to “do not track” or other browser-based signals.

The CSAI website is not currently configured to recognize “do not track” or other browser-based signals. However, other settings within your browser may permit you to block Cookies or other technologies that enable websites to collect information that can be used to tailor advertisements to your interest. Please check your browser’s settings or consult your browser’s help information for more details. To learn more about browser tracking signals and Do Not Track please visit www.allaboutdnt.org.

Your California Privacy Rights

If you are a California resident, you may have the right, under the California Privacy Rights Act (“CPRA”), subject to certain exemptions, to:

• Access, request and receive, up to twice every 12 months, a portable copy of the personal information that we have collected about you in the last 12 months;
• Know specifically:
  • The categories and specific pieces of personal information we have collected about you;
  • The categories of the sources of the personal information;
  • The purposes for which your personal information is collected and used;
  • The categories of personal information that the business disclosed for a business purpose, and for each category identified, the categories of third parties to whom that particular category of personal information was disclosed; and
  • The categories of personal information that the business sold or shared, and for each category identified, the categories of third parties to whom that particular category of personal information was sold or shared;
• Correct inaccuracies in your personal information;
• Delete your personal information;
• Limit the use of your sensitive personal information;
• Opt-out of or object to having your personal information sold to or shared with third parties; and
• Not be discriminated against by us for exercising any of these rights.

Right to Request Deletion of Personal Information

You have a right to request us to delete your personal information. Upon verifying the validity of a deletion request, we will honor your request, and, if applicable, instruct any service providers and/or third parties to which we have disclosed your personal information to delete your personal information. Please note that certain information may be exempt from such requests under applicable law. For example, we may need to maintain certain information in order to provide the Services to you, maintain our records, comply with our legal obligations, resolve disputes, or enforce our agreements. It may not always be possible to completely remove or delete all of your personal information from our databases without some residual data remaining because of backups and other reasons. We may also keep a record of correspondence with you (for example if you have made a complaint about a product or our Services) to protect us from a legal claim.

Exercising Your Rights

To submit your CPRA request with respect to personal information collected by CSAI in connection with use of the Services, please:

• Email compliance@csai.canon.com, or
• Call 1-855-245-3277 (toll-free).

In your request, please identify yourself as a business user of CSAI. When you submit a request to us, we will verify your identity before processing the request. In order to protect your personal information, you may be asked to provide two (2) or three (3) pieces of information to match our records so that we can reasonably verify your identity.

Authorized Agents

If you are a California resident and would like to designate an authorized agent to submit certain requests on your behalf, or if you are an authorized agent of a California resident and would like to submit a request on behalf of that individual, please send an email to the following email address: compliance@csai.canon.com. If you are the resident, in order for an authorized agent to be verified, you must provide the authorized agent with signed, written permission to make such request. We may also follow up with you to verify your identity before processing the authorized agent’s request.

If you are the authorized agent, after you submit the request, and if the request is not subject to an exemption or exception, we will require additional information to verify the identity of the California resident, as well as your authority to act on behalf of the California resident.

California “Shine the Light” Disclosure

California Civil Code Section 1798.83 gives California residents the right to request, from a business with whom the California resident has an established business relationship, certain information with respect to the types of personal information the business discloses to third parties for direct marketing purposes by such third party, and the identities of the third parties with whom the business has disclosed such information during the immediately preceding year. CSA does not disclose your personal information to third parties for direct marketing purposes by such third parties.

We may disclose your personal information to service providers that support our businesses and perform services on our behalf, such as companies that deliver email marketing messages that you have requested from us. CSAI does not sell your personal information to third parties, and does not share your personal information with third parties.

Our U.S. visitors may have shared information with Canon U.S.A., Inc. If you are a California resident and wish to exercise your CPRA rights with respect to personal information you have shared with Canon U.S.A. Inc., click here.

Links

There are a number of places on the Services where you may click on a link to access other platforms or websites that do not operate under this Privacy Statement. For example, if you click on an advertisement or a third-party logo on the Services, you may be taken to a website that we do not control. These third-party platforms or websites, including subsites owned or controlled by other Canon Group companies, may independently solicit and collect information, including personal information, from you. We are not responsible for the privacy practices of these platforms and websites and cannot guarantee the security of any user data collected there. We recommend that you consult the privacy statements of all third-party platforms and websites you visit by clicking on the "privacy" link typically located at the bottom of the web page you are visiting.

Integrated Third-Party Tools

CSAI uses integrated tools and features, including API (Application Programming Interface) clients, from YouTube API Services, which may be accessed via videos through links on our websites. By using, playing or downloading such integrated tools and features, including API clients, you agree to be bound by the terms associated with those services, including the YouTube Terms of Service. Users should be aware that the API clients use YouTube API Services. We encourage you to carefully review the privacy policies of any third-party services you access, including those of Google LLC at http://www.google.com/policies/privacy. CSAI does not use API data to personally identify you, and does not share API data with any external parties.

Do Not Track

Some browsers offer you the ability to opt out of cookie-based and other online tracking, which may be considered a “sale” or “sharing” of your personal information. As we do not sell or share any personal information, as defined by the CPRA, if you activate a browser-based opt-out signal sent through the Global Privacy Control, we cannot effectuate your request.

The CSAI website is not currently configured to recognize “do not track” or other browser-based signals. However, other settings within your browser may permit you to block Cookies or other technologies that enable websites to collect information that can be used to tailor advertisements to your interest. Please check your browser’s settings or consult your browser’s help information for more details. To learn more about browser tracking signals and Do Not Track please visit www.allaboutdnt.org.

When you submit information to CSAI through the Services, you should be aware that your information is transmitted across multiple computer systems on the Internet. Although we use reasonable and appropriate physical, technical and organizational security measures to protect your information from accidental loss and from unauthorized access, use, alteration and disclosure, no method of transmitting or storing electronic data on the Internet is ever completely secure, and we do not guarantee the security of such information at any time.

While CSAI is a U.S. company, we may collect and you may provide us with information wherever you are located. The CSAI servers that process the data you provide us are located in the United States, Japan and other jurisdictions. By using the Services, or providing us with any information, you understand that the collection, processing, maintenance, transfer and storage of such information will occur in the United States, Japan and other countries where the privacy laws may be different from those in the country where you reside or are located, and waive any claims relating to the collection, processing, maintenance, transfer or storage of data outside of such country.

We reserve the right to modify this Privacy Statement at any time at our sole discretion. If we modify the Privacy Statement, we will post the revised statement here, with an updated revision date. Changes will be effective immediately (except for material changes) upon the posting of the revised Privacy Statement on the Services.  In the event we make material changes to this Privacy Statement, we will notify you through the Services prior to the changes taking effect. Please note that if you do not agree to the modified Privacy Statement, you may not use the Services. Your continued use of the Services following the posting of the changes or any applicable notice period will mean that you accept those changes.

Should you have questions or concerns about this Privacy Statement, please email your inquiry to:  compliance@csai.canon.com