Canon Support for imageCLASS MF5950dw | Canon U.S.A., Inc.
imageCLASS MF5950dw
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SETUP & TROUBLESHOOTING
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PRODUCT INFO
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WINDOWS
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macOS X
| Products | Windows 7 | Windows 8 | Windows 10 | Windows 10s | Windows 11 |
|---|---|---|---|---|---|
| imageCLASS MF5950dw |
| Products | High Sierra V10.13 | Mojave V10.14 | Catalina V10.15 | Big Sur V11.0 | Monterey V12.0 | Ventura V13.0 | Sonoma V14 | Sequoia 15 |
|---|---|---|---|---|---|---|---|---|
| imageCLASS MF5950dw |
Printer
| Printing Method | Monochrome Laser |
| Print Speed (up to) | Default Print Mode: 2-sided Black: Up to 17 ppm (2-sided, plain paper letter)11 Black: Up to 35 ppm (1-sided, plain paper letter)11 First Print Time 6 seconds or less (letter) |
| Print Resolution (Up to) | Up to 600 x 600 dpi 1200 x 600 dpi quality |
| Toner Compatibility (for Laser MFP) | Canon Cartridge 119 (Yield: 2,100 pages*) Single Cartridge System Canon Cartridge 119 II Hi-Capacity (Yield: 6,400 pages*) *Yield is based on ISO/IEC Standard |
| Paper Sizes | Letter, Legal, A4, A5, B5, Statement, Executive |
| Paper Compatibility | Plain Paper, Heavy Paper, Bond Paper, Label, Index Card, Envelopes (up to 5 via MP tray - Com 10, Monarch, DL, C5, B5) |
| Printer Features | Printer Language UFR II LT (Host-based) Print Modes Poster, Booklet, Watermark, Toner Save, Page Composer Print Memory 256MB (shared) |
| Paper Weights | 16 to 31 lb. bond (cassette) 16 to 51 lb. bond (multipurpose tray) |
| Output Tray Capacity | 150 sheets (face down) |
Copier
| Copy Resolution (up to) | Up to 600 x 600 dpi |
| Copy Speed (up to) | Black: Up to 35 cpm (letter) Duplex Black: Up to 17 cpm (letter) |
| Type | Monochrome Laser |
| Zoom | 25 - 400% in 1% increments |
| Halftones | 256 Levels |
| First Copy Time | Less than 8 seconds1 Warmup Time: Less than 17 seconds Recovery Time: 5 seconds or less |
| Reduction / Enlargement | 25%, 50%, 64%, 78% / 129%, 200%, 400% |
| Document Feeder | 50-sheet duplex5 |
| Copy Size | Platen: Up to Letter ADF: 5.5" x 5" to Legal |
| Copy Features | Memory Sort, 2 on 1, 4 on 1, ID Card Copy |
Scanner
| Scanner Type | Color Contact Image Sensor (CIS) Scanner Compatibility: TWAIN, WIA |
| Max. Resolutions | Up to 600 x 600 dpi (optical) Up to 9600 x 9600 dpi (interpolated) |
| Scanner Features | Scan to USB Host 1.1 (Hi-Compression PDF, PDF, JPEG, TIFF), Rotate Image, Pull Scan, Push Scan, Scan to Email, Scan to SMB |
| Color Depth | 24-bit |
| Max. Document Size | Platen: Up to Letter ADF: 5.5" x 5" to Legal |
| File Format | Hi-Compression PDF, Searchable PDF, PDF, JPEG, TIFF, BMP, PNG4 |
Fax
| Modem Speed | Up to 33.6 Kbps (Super G3)2 |
| Transmission Speed (approx.) | JBIG (approx. 3 seconds) |
| Memory Capacity | Up to 512 sheets3 |
| Fax Resolution | Up to 400 x 400 dpi (ultra fine) |
| Speed Dialing | 19 one-touch speed dials; 181 coded dials |
| Group Dialing | Group Dialing: 199 destinations Sequential Broadcasting: 210 destinations |
| Receive Mode | FAX Only, Manual, Answering, Fax/Tel Auto Switch |
| Fax Features | Remote RX, Dual Access, Distinctive Ring Pattern Detection, Error Correction Mode, Auto Redial, Collate, Auto Fax Reduction, PC Fax, Fax Forwarding, Memory Backup (1 hour) |
General
| Other Features | USB Device 2.0 Hi-Speed6, 10/100 Base-T Ethernet (Network), IEEE802.11b/g/n (wireless)7 WiFi Access Infrastructure Mode WiFi Authentication Method Open System, Shared Key, WPA-PSK, WPA2-PSK WiFi Encryption Mode WEP (64/128 bit), TKIP, AES WPS Easy Setup Support Methods Push-button mode, PIN code mode Embedded Web Server (Remote UI) w/ IE 6.0 or later, Safari 1.3.2 or later Department Counter (print, copy, scan) 5-row backlit LCD w/ animation (fax installation, toner installation, paper jam) Print Protocols: LPD, RAW, WSD Supported Network Protocols: TCP/IP v4, TCP/IP v6 (print only) TCP/IP Set of Application Services: DHCP, BOOTP, RARP, ARP+PING, Auto IP, Bonjour, HTTP, SHTTP, NetBIOS Network Management Protocols: SNMPv1, SNMPv38 MIB: RFC1213 (MIB-II), RFC1514 (Host Resources MIB), RFC1759 (Printer MIB), Canon MIB Languages: English, French, Spanish, Portuguese Security: IP Filtering, MAC Address Filtering, Secure Print |
| OS Compatibility | Windows® 8, Windows 7, Windows Server® 2008, Windows Vista®, Windows Server 2003, Windows XP/2000, Mac® OS X 10.4.9 & up |
| Software Included | Canon Drivers, MF Toolbox, Document Management & OCR Software |
| Power Consumption (approx.) | 1,000W (Max), 9W (Standby), 2.1W (Energy Saver Mode) Typical Energy Consumption (TEC): 1.4k Wh |
| Dimension (W x D x H) | 15.4" (W) x 18.6" (D) x 17.0" (H) |
| Weight | 40.4 lbs. (without Cartridge); 42.2 lbs. (with Cartridge) |
| Warranty | 1 year limited exchange/carry-in warranty9 (Extended Warranty available) |
CANON imageCLASS SERIES EXCHANGE/CARRY-IN PRODUCT LIMITED WARRANTY
The limited warranty set forth below is given by Canon U.S.A., Inc. ("Canon USA") with respect to the Canon imageCLASS Series product and accessories packaged with this limited warranty (collectively, the "Product") when purchased and used in the United States.
CARTRIDGES FOR THE PRODUCT (EXCEPT THE CARTRIDGE BUNDLED WITH THE PRODUCT, FOR WHICH THERE IS NO WARRANTY) ARE COVERED BY A SEPARATE WARRANTY. ACCORDINGLY, THIS LIMITED WARRANTY DOES NOT COVER ANY CARTRIDGES FOR THE PRODUCT, WHETHER SHIPPED WITH THE PRODUCT OR PURCHASED THEREAFTER.
Canon USA warrants the Product to be free from defects in workmanship and materials under normal use and service for a period of one year after delivery to the original purchaser ("Purchaser") by Canon USA or its authorized Reseller. During the relevant warranty period, and in its sole discretion, Canon USA shall, or shall cause its authorized service provider ("Service Provider"), to, without charge, repair, or replace any defective part with a new or comparable rebuilt part, or exchange the Product with a new or refurbished Product. Warranty replacement shall not extend the warranty period of the malfunctioning Product. This warranty shall not extend to consumables, such as paper, as to which there shall be no warranty or replacement.
Canon USA offers assistance for installation, operation, and support* of the Product as follows:
(a) On-line troubleshooting via a searchable Knowledgebase, answers to frequently asked questions, the latest driver and firmware downloads, and email support at www.cusa.canon.com/support. (b) Toll free telephone support at 1-800-OK-CANON (652-2666), Monday through Friday from 8:00 a.m. to 8:00 p.m. Eastern Time (excluding holidays).
If Canon USA's remote assistance above cannot fix your Product's malfunction, Canon USA shall provide the contact information of the nearest authorized Canon USA Service Provider ("Service Provider") for service, or will exchange the Product, except where the malfunction involves a user replaceable item, in which case Canon USA will send you a replacement part with installation instructions. You will be responsible for installing the user replaceable items in your Product.
If the service or exchange is performed, and (1) the Product malfunction is not covered by this limited warranty, or (2) the applicable warranty period has expired or has not been sufficiently established by appropriate documentation, then you will be charged for such service at the then current service rates of Canon USA or the Service Provider, or for such exchange, as applicable.
This warranty shall only apply if the Product is used in conjunction with compatible computers, peripheral equipment, and software. Canon USA shall have no responsibility for such items except for compatible Canon brand peripheral equipment covered by a separate warranty ("Separate Warranty"). Repairs of such Canon brand peripheral equipment shall be governed by the terms of the Separate Warranty. NON-CANON BRAND COMPUTERS, PERIPHERAL EQUIPMENT AND SOFTWARE WHICH MAY BE DISTRIBUTED WITH THE PRODUCT ARE SOLD AS IS, WITHOUT WARRANTY OF ANY KIND BY CANON USA, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. The sole warranty, if any, with respect to such non-Canon brand item is given by the manufacturer or producer thereof.
NO IMPLIED WARRANTY, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, APPLIES TO THE PRODUCT AFTER THE APPLICABLE PERIOD OF THE EXPRESS LIMITED WARRANTY STATED ABOVE. NO OTHER WARRANTY OR GUARANTY, EXCEPT AS MENTIONED ABOVE, GIVEN BY ANY PERSON, FIRM, OR CORPORATION WITH RESPECT TO THE PRODUCT SHALL BIND CANON USA OR ANY SERVICE PROVIDER. (SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU.) NO WARRANTY IS GIVEN ON ANY USED PRODUCT.
This warranty shall be void and of no force and effect if the Product is damaged as a result of (a) abuse, neglect, mishandling, alteration, electric current fluctuation or accident, (b) improper use, including failure to follow operating or maintenance instructions in, or environmental conditions prescribed in, Canon USA's operator's manual or other documentation, (c) installation or repair by other than authorized service representatives qualified by Canon USA who are acting in accordance with Canon USA's service bulletins, (d) use of supplies or parts (other than those distributed by Canon USA) which damage the Product or cause abnormally frequent service calls or service problems, or (e) use of the Product with non-compatible computers, peripheral equipment or software, including the use of the Product in any system configuration not recommended in any manual distributed with the Product. Nor does this warranty extend to any Product on which the original identification marks or serial numbers have been defaced, removed, or altered.
ANY SYSTEM SOFTWARE (WHETHER FACTORY LOADED ON THE PRODUCT OR CONTAINED ON THE SOFTWARE CD-ROM'S ENCLOSED WITH, OR ACCOMPANYING, THE PRODUCT), AND ANY UTILITY SOFTWARE, DISTRIBUTED WITH OR FOR THE PRODUCT, IS SOLD "AS IS" AND WITHOUT WARRANTY BY CANON USA. THE SOLE WARRANTY WITH RESPECT TO SUCH SOFTWARE IS CONTAINED IN THE SOFTWARE MANUFACTURER'S LICENSE AGREEMENT DISTRIBUTED THEREWITH, INCLUDING ANY LIMITATIONS AND DISCLAIMERS THEREON. PLEASE CONTACT CANON USA IMMEDIATELY IF YOU HAVE NOT RECEIVED A COPY OF THE SOFTWARE MANUFACTURER'S LICENSE AGREEMENT.
NEITHER CANON USA NOR ANY SERVICE PROVIDER SHALL BE LIABLE FOR PERSONAL INJURY OR PROPERTY DAMAGE (UNLESS CAUSED SOLELY AND DIRECTLY BY THE NEGLIGENCE OF CANON USA OR ANY SERVICE PROVIDER), LOSS OF REVENUE OR PROFIT, FAILURE TO REALIZE SAVINGS OR OTHER BENEFITS, EXPENDITURES FOR SUBSTITUTE EQUIPMENT OR SERVICES, LOSS OR CORRUPTION OF DATA, INCLUDING, WITHOUT LIMITATION, STORAGE CHARGES OR OTHER SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES CAUSED BY THE USE, MISUSE OR INABILITY TO USE THE PRODUCT, REGARDLESS OF THE LEGAL THEORY ON WHICH THE CLAIM IS BASED AND EVEN IF CANON USA OR ANY SERVICE PROVIDER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. NOR SHALL RECOVERY OF ANY KIND AGAINST CANON USA OR ANY SERVICE PROVIDER BE GREATER IN AMOUNT THAN THE PURCAHSE PRICE OF THE PRODUCT CAUSING THE ALLEGED DAMAGE. WITHOUT LIMITING THE FOREGOING, THE PURCHASER ASSUMES ALL RISKS AND LIABILITY FOR LOSS, DAMAGE OR INJURY TO PERSONS AND PROPERTY OF THE PURCHASER OR OTHERS ARISING OUT OF THE POSSESSION, USE, MISUSE, OR INABILITY TO USE THE PRODUCT NOT CAUSED SOLELY AND DIRECTLY BY THE NEGLIGENCE OF CANON USA OR ANY SERVICE PROVIDER. THIS WARRANTY SHALL NOT EXTEND TO ANYONE OTHER THAN THE ORIGINAL PURCHASER OF THE PRODUCT AND STATES SUCH PURCHASER'S EXCLUSIVE REMEDY.
*Support options are subject to change without notice.
THIS WARRANTY APPLIES TO PRODUCTS SOLD AND USED IN THE U.S.A. ONLY.
Click Here to download the imageCLASS MF5950dw/MF5960dn Warranty Card.
Cartridge Warranty
CANON imageCLASS/FAXPHONE/PC Copier TONER / imageCLASS DRUM LIMITED WARRANTY
Canon U.S.A., Inc. and Canon Canada Inc., (collectively "Canon") warrant to the original purchaser ("the Purchaser") of the Canon imageCLASS/FAXPHONE/PC Copier Toner Cartridge or Toner Bottle (the "Toner") or the imageCLASS Drum Unit (the "Drum"), when used in a compatible* Canon-brand imageCLASS/FAXPHONE/PC Copier product (the "Product"), to be free from defects in workmanship and materials under normal use and service for a period of thirty (30) days from the date of original purchase. The warranty in the preceding sentence applies to Toner and Drums incorporated into a new main imageCLASS/FAXPHONE/PC Copier unit, as well as to Toner and Drums purchased separately from such unit. A defective Toner or Drum returned to Canon U.S.A., Inc., Canon Canada, Inc. or an authorized dealer (a "Dealer") of Canon U.S.A., Inc. or Canon Canada, Inc. within the thirty (30) day warranty period, and proven to be defective upon inspection, will be exchanged for a new Toner or Drum. The warranty period for any replacement Toner or Drum shall begin upon its shipment to the Purchaser and will extend for no longer than the balance of the period remaining on the warranty for the defective Toner or Drum at the time of such shipment.
When returning any Toner or Drum under this limited warranty, you must pack the Toner or Drum in its original carton with a copy of the bill of sale (or invoice of purchase) for the new main imageCLASS/FAXPHONE/PC Copier unit (where the Toner or Drum is incorporated into that unit), or a copy of the bill of sale (or invoice of purchase) for the Toner or Drum (where they are purchased separately from the main imageCLASS/FAXPHONE/PC Copier unit), together will a complete explanation of the problem and return it to the entity from whom you purchased the Toner or Drum (i.e. Canon USA, Inc., Canon Canada, Inc. or a Dealer). To obtain the shipping address of Canon U.S.A, Inc. or Canon Canada, Inc., please call the Canon U.S.A., Inc. Help Desk at 1-800-828-4040 or Canon Canada Technical Support at 1-800-OK-CANON. Shipping charges, if any, must be prepaid. If your Toner or Drum is covered by this limited warranty, a new Toner or Drum will be shipped to you without charge by Canon U.S.A., Inc., Canon Canada, Inc. or the Dealer from whom you purchased the Toner or Drum.
NO IMPLIED WARRANTY OR CONDITION**, INCLUDING ANY IMPLIED WARRANTY OR CONDITION** OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, APPLIES TO THE TONER OR DRUM AFTER THE APPLICABLE PERIOD OF THE EXPRESS LIMITED WARRANTY STATED ABOVE, AND NO OTHER EXPRESS WARRANTY, CONDITION** OR GUARANTY, EXCEPT AS MENTIONED ABOVE, GIVEN BY ANY PERSON OR ENTITY WITH RESPECT TO THE TONER OR DRUM SHALL BIND CANON OR ANY SERVICE PROVIDER NO WARRANTY IS GIVEN ON ANY USED TONER OR DRUM.
This limited warranty does not apply to, and does not guarantee, any particular Toner or Drum yield (i.e., number of copies per Toner or Drum). Toner or Drum yield will vary depending on average density of originals copied and other factors. See Canon U.S.A.'s or Canon Canada's operator’s manual for the Product for further information.
This warranty is void and of no force and effect if the Toner or Drum is damaged as a result of (a) abuse, neglect, mishandling or alteration of the Toner or Drum, a Product Accessory or a Product in which the Toner or Drum is incorporated, electric current fluctuation, exposure to light, or accident; (b) improper use, including failure to follow operating or maintenance instructions in, or environmental conditions prescribed in, the applicable operator's manual or other documentation; (c) installation or repair by other than service representatives qualified by Canon who are acting in accordance with Canon's service bulletins; or, (d) use of supplies or parts (other than those distributed by Canon) which damage the Toner or Drum or cause abnormally frequent service calls or service problems. Nor does this warranty extend to any Toner or Drum on which the original lot numbers or dating have been defaced, removed, or altered.
NEITHER CANON NOR ANY SERVICE PROVIDER SHALL BE LIABLE FOR PERSONAL INJURY OR PROPERTY DAMAGE (UNLESS CAUSED SOLELY AND DIRECTLY BY THE NEGLIGENCE OF CANON OR ANY SERVICE PROVIDER), LOSS OF REVENUE OR PROFIT, FAILURE TO REALIZE SAVINGS OR OTHER BENEFITS, EXPENDITURES FOR SUBSTITUTE EQUIPMENT OR SERVICES, LOSS OR CORRUPTION OF DATA, STORAGE CHARGES OR OTHER SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES CAUSED BY THE USE, MISUSE OR INABILITY TO USE THE TONER OR DRUM, REGARDLESS OF THE LEGAL THEORY ON WHICH THE CLAIM IS BASED AND EVEN IF CANON OR ANY SERVICE PROVIDER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. NOR SHALL RECOVERY OF ANY KIND AGAINST CANON OR ANY SERVICE PROVIDER BE GREATER IN AMOUNT THAN THE PURCHASE PRICE OF THE TONER OR DRUM CAUSING THE ALLEGED DAMAGE. WITHOUT LIMITING THE FOREGOING, THE PURCHASER ASSUMES ALL RISKS AND LIABILITY FOR LOSS, DAMAGE OR INJURY TO PERSONS AND PROPERTY OF THE PURCHASER OR OTHERS ARISING OUT OF THE POSSESSION, USE, MISUSE, OR INABILITY TO USE ANY TONER OR DRUM SOLD BY CANON NOT CAUSED SOLELY AND DIRECTLY BY THE NEGLIGENCE OF CANON OR ANY SERVICE PROVIDER. THIS WARRANTY SHALL NOT EXTEND TO ANYONE OTHER THAN THE ORIGINAL PURCHASER OF THE TONER OR DRUM.
THIS WARRANTY APPLIES TO TONER OR DRUMS SOLD AND USED IN THE U.S.A. AND CANADA ONLY.
* As specified in the Product's operator's manual.
** In Canada
CAUTION:
Keep out of reach of children.
Keep from contact with oxidizing materials.
Refer to instructions for handling and storing.
Click here to download the Warranty Card.
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