Canon Support for EOS Rebel T7i | Canon U.S.A., Inc.

EOS Rebel T7i

Get started with these quick links.

DOWNLOADS

Filter & Sort
Download Type
<p><span class="h2"><b><span class="h6">Find Software & Drivers</span></b></span></p> <p>Software & drivers are specific to your operating system. Not all software &amp; drivers are compatible with operating systems and versions.</p>
3. Software and Driver Results
0 of 0
Results will appear after selecting an Operating System and Version above.
image icon
Camera Connect
Canon Camera Connect is an application to transfer images shot with compatible Canon cameras to smartphone/tablet.
image icon
Digital Photo Professional Express
Canon Digital Photo Professional Express (Canon DPP Express) is an iPad/iPhone application to color edit RAW images with intuitive touch operation to be converted to JPEG file afterwards.
image icon
image.canon
image.canon is a cloud service designed to ease your imaging workflow, whether you are a professional, enthusiast, or casual user.

 

Software Development Kit

The Canon EOS Digital Camera Software Development Kit (EDSDK) and the Camera Control API (CCAPI) are available on select Canon cameras1 and enables developers to integrate select Canon cameras directly into their software application solutions, giving them access to remote control and communication functionality of the camera. The EDSDK supports USB communication on Windows, Macintosh, and Linux operating systems, while the CCAPI uses Wi-Fi (Ethernet on select cameras) and can be used with almost any OS.

The EDSDK and CCAPI (along with other SDKs and APIs) are provided free of charge and more information can be found at https://www.usa.canon.com/support/sdk.

1. Compatibility list available on Canon Developer Community website

  

SETUP & TROUBLESHOOTING

Find answers in our extensive knowledge base with dozens of articles and curated Q&As to help you troubleshoot your issue yourself.

PRODUCT INFO

Type
CMOS sensor (supporting Dual Pixel CMOS AF)
Pixels
Effective pixels: Approx. 24.2* megapixels
Total pixels: Approx. 25.8* megapixels

* Rounded to the nearest 100,000.
Pixel Unit
Approx. 3.72&micro;m square
Aspect Ratio
3:2 (Horizontal : Vertical)
Color Filter System
RGB primary color filters
Low Pass Filter
Installed in front of the image sensor, non-detachable
Dust Deletion Feature
(1) Self Cleaning Sensor Unit
Removes dust adhering to the low-pass filter.
Self-cleaning executed automatically (taking approx. 2 sec.) when power is turned on or off. Manual execution also possible (taking approx. 5 sec.).
After the cleaning is performed, the camera will automatically restart (power OFF to ON).

(2) Dust Delete Data acquisition and appending
The coordinates of the dust adhering to the low-pass filter are detected by a test shot and appended to subsequent images.
The dust coordinate data appended to the image is used by the provided software to automatically erase the dust spots.
(3) Manual cleaning
Recording Format
Complies with Design rule for Camera File system 2.0 and Exif 2.3
File Size
3:2 Aspect Ratio
Large: 6000 x 4000
Medium: 3984 x 2656
Small 1: 2976 x 1984
Small 2: 2400 x 1600
RAW: 6000 x 4000

4:3 Aspect Ratio
Large: 5328 x 4000
Medium: 3552 x 2664
Small 1: 2656 x 1992
Small 2: 2112 x 1600
RAW: 6000 x 4000

16:9 Aspect Ratio
Large: 6000 x 3368
Medium: 3984 x 2240
Small 1: 2976 x 1680
Small 2: 2400 x 1344
RAW: 6000 x 4000

1:1 Aspect Ratio
Large: 4000 x 4000
Medium: 2656 x 2656
Small 1: 1984 x 1984
Small 2: 1600 x 1600
RAW: 6000 x 4000
Backup Recording
N/A
File Numbering
The following three types of file numbering method can be set:

(1) File numbering method
Continuous numbering The numbering of captured images will continue even after you replace the camera's card. Auto reset When you replace the camera's card, the numbering will be reset to start from 0001. If the new card already contains images, the numbering will continue from the last recorded image in the card. (2) Manual reset Resets the file number to 0001, and creates a new folder automatically.
RAW + JPEG Simultaneous Recording
Simultaneous recording is possible using a combination of RAW and JPEG (Large).
Color Space
sRGB, Adobe RGB
Picture Style
(1)Auto
(2)Standard
(3)Portrait
(4)Landscape
(5)Fine Detail
(6)Neutral
(7)Faithful
(8)Monochrome
(9)User Def. 1-3In Basic Zone modes, [Auto] will be set for and of the mode, and [Standard] will be set for other modes. In Creative Zone modes, you can select or set the Picture Style.[Auto] is the default setting for [User Def. 1-3].
Settings
(1)Auto (Ambience priority/White priority)
(2)Daylight
(3)Shade
(4)Cloudy*
(5)Tungsten light
(6)White fluorescent light
(7)Flash
(8)Custom (Custom WB)

* Effective also in twilight and sunset.
Auto White Balance
Option between ambience priority and white priority settings
Color Temperature Compensation
Blue/amber bias: &plusmn;9 levels
Magenta/green bias: &plusmn;9 levels Corrected in reference to the current WB mode's color temperature.
Type
Eye-level SLR (with fixed pentamirror)
Coverage
Coverage At approx. 19mm eye point
Magnification
Approx. 0.82x / 23.2&deg; (50mm lens &infin;, -1 m-1)
Eye Point
Approx. 19mm (at -1m-1 from the eyepiece lens center)
Dioptric Adjustment Correction
Adjustable from approx. -3.0 to +1.0 m-1 (dpt)
Focusing Screen
Fixed
Mirror
Quick-return half mirror
Viewfinder Information
Displayed with transparent liquid crystal

(1)AF point information Including Area AF frame(2)Spot metering circle(3)Electronic level
(4)Grid
(5)Aspect line
(6)Flicker detection
Depth Of Field Preview
Provided with depth of field preview button
Type
TTL secondary image-forming phase-difference detection system with AF-dedicated sensor
AF Points
AF Points Up to 45 points (cross-type AF points: max. 45)The number of AF points, cross-type AF points and dual cross-type AF points varies depending on the lens used. Note that, with aspect ratio of 1:1, the maximum number of AF points becomes 35. (Each left and right end line of AF points in total of ten are not usable.)
AF Working Range
AF Working Range Conditions: One-Shot AF, at 73°F/23°C, ISO 100 (based on Canon's testing standards and environment)
Focusing Modes
(1) Autofocus One-Shot AF Predictive AI Servo AFAI Focus AF (*Switches between One-Shot AF and AI Servo AF)
*Switches between One-Shot AF and AI Servo AF(2) Manual focus (MF)
AF Point Selection
(1)Single-point AF (Manual selection)The checkmark cannot be removed from this option.(2)Zone AF (Manual selection of zone)All the AF points are divided into nine focusing zones.(3)Large Zone AF (Manual selection of zone)All the AF points are divided into three focusing zones.(4)Automatic selection AF (45 points)
AF Assist Beam
AF Assist Beam Intermittent firing of built-in flash
Effective range With an EOS-dedicated Speedlite attached, the Speedlite's AF-assist beam is emitted instead.
Metering Modes
7560-pixel RGB+IR metering sensor
63-zone (9x7) metering
1)Evaluative metering (linked to all AF points)
2)Partial metering (center, approx. 6.0% of viewfinder)
3)Spot metering (center, approx. 3.5% of viewfinder)
4)Center-weighted average metering
Metering Range
EV 1-20 (room temperature, ISO 100, evaluative metering)
Exposure Control Systems
Creative Zone Program AE (Shiftable)Shutter-priority AE Aperture-priority AE Manual exposure (including bulb)Basic Zone Scene Intelligent Auto (Program AE/ non-shiftable)Flash Off Creative Auto Portrait Landscape Close-up Sports Special Scene Group Photo Kids Food Candlelight Night Portrait Handheld Night Scene HDR Backlight Control Creative Filters Grainy B/W Soft Focus Fish-eye Effect Water Painting Effect Toy Camera Effect Miniature Effect HDR Art Standard HDR Art Vivid HDR Art Bold HDR Art Embossed
ISO Speed Range
ISO Speed Range Manual Setting For [Highlight tone priority], the settable ISO speed range will be ISO 200&#150;25600.

Auto ISO Speed Settings*1 It depends on [Maximum] of [ISO Auto].
*2 If fill-in flash will cause overexposure, ISO 100 or a higher ISO will be set.
Exposure Compensation
Exposure Compensation&#42;Up to &#177;2 stops, indicated in the viewfinder.
&#42;Up to &#177;3 stops when [Shooting screen: Guided] is set.
AE Lock
(1) Auto AE lock
* In the One-Shot AF mode with evaluative metering, AE lock takes effect when focus is achieved.
(2) Manual AE lock
* In the P, Tv, Av, and M modes, enabled with the AE lock button. (Press again to update.)
* Enabled in all metering modes.
Type
Vertical-travel, mechanical, focal-plane shutter with all speeds electronically-controlled
Shutter Speeds
1/4000 to 30 sec., bulb (total shutter speed range. Available range varies by shooting mode.)
X-sync at 1/200 sec.
Shutter Release
Soft-touch electromagnetic release
Self Timer
10-sec. delay, 2-sec. delay
Shutter Lag Time
With SW-1 ON, time lag between SW-2 ON and start of exposure: approx. 0.070 sec. Time lag between simultaneous SW-1/SW-2 ON and start of exposure: approx. 0.250 sec. Time lag with the aperture stopped down by 3 stops or less from the open aperture. Excludes AF operation time.
Flash Metering
E-TTL II autoflash (evaluative flash metering and average flash metering), FE Lock
Flash Exposure Compensation
&plusmn;2 stops in 1/3-stop or 1/2-stop increments
FE Lock
Provided
External Flash Settings
(1) External flash control Flash firing, E-TTL II metering, Flash mode, Wireless functions, Flash zoom, Shutter synchronization, Flash exposure compensation, Flash exposure bracketing and Clear settings. The radio wireless flash functions can be set from the camera. (2) External flash Custom Function setting The setting options for both (1) and (2) will differ depending on the Speedlite used.
Drive Modes
Single shooting High-speed continuous shooting Max. approx. 6.0 fps. Maximum continuous shooting speed with 1/500 sec. or faster shutter speed, maximum aperture (varies depending on the lens), Anti-flicker shooting set to Disable, with a fully-charged Battery Pack LP-E17 and at room temperature (73°F/23°C).With the AF mode set to One-Shot AF and the Image Stabilizer turned off when using the following lenses: EF 300mm f/4L IS USM, EF 28-135mm f/3.5-5.6 IS USM, EF 75-300mm f/4-5.6 IS USM, EF 100-400mm f/4.5-5.6L IS USM. Low-speed continuous shooting Max. approx. 3.0 fps Self-timer: 10 sec./remote control2 sec. self-timer Continuous shooting after 10-sec. self-timer (2 to 10 shots)
Continuous Shooting Speed
Continuous Shooting Time If the recording time reaches 29 min. 59 sec., the movie shooting stops automatically. Movie shooting does not stop automatically even if the file size reaches 4GB. (When an SDXC card is formatted in ex FAT, a movie will be recorded in a single movie file even if it exceeds 4GB.)
Maximum Burst
Maximum Burst The number of possible shots and maximum burst (standard) apply to an 8GB card based on Canon&#8217;s testing standards. The maximum burst (High-speed) apply to a 16GB card based on Canon&#8217;s testing standards. The file size, number of possible shots and maximum burst vary depending on shooting conditions(aspect ratio of 3:2, subject, memory card brand, ISO speed, Picture Style, etc.)&#8220;Full&#8221; indicates that shooting is possible until the card becomes full.
Shooting Modes
Still photo shooting and video shooting
Focusing
Dual Pixel CMOS AF Dual Pixel CMOS AF is possible with all EF and EF-S lenses. Contrast AF is not provided. Manual focus Magnifying the image by 5x or 10x for manual focus possible.
Metering Modes
Real-time metering with image sensor AE lock possible. The metering timer can be changed. Evaluative metering (315-zone) Partial metering (center, approx. 6.0% of viewfinder)Spot metering (center, approx. 2.6% of viewfinder)Center-weighted average metering AE lock possible. The active metering timer can be changed.
Metering Range
EV 0-20 (room temperature, ISO 100, evaluative metering)
Grid Display
(1)Off
(2)3x3
(3)6x4
(4)3x3+diag
File Format
MP4:
Video: MPEG-4 AVC / H.264
* Variable (average) bit rate
Audio: AAC
MOV: ALL-I (FHD 29.97, time-lapse movies only)
File Size
Recording Size:
[Full HD]
Standard: 1920 x 1080 (30 fps/25 fps/24 fps): 216 MB/min.
Lightweight: 1920 x 1080 (30 fps/25 fps): 87 MB/min.

[HD]
Standard: 1280 x 720 (60 fps/50 fps): 187 MB/min.
Lightweight: 1280 x 720 (30 fps/25 fps): 30 MB/min.

[SD]
Standard: 640 x 480 (30 fps/ 25 fps): 66 MB/min.
Lightweight: 640 x 480 (30 fps/ 25 fps): 23 MB/min.

* If the recording time reaches 29 min. 59 sec., the movie shooting stops automatically.
* The file size is 4 GB, and shooting does not stop automatically.
Frame Rates
Video Recording Size and Frame Rates
Continuous Shooting Time
Continuous Shooting Time If the recording time reaches 29 min. 59 sec., the movie shooting stops automatically. Movie shooting does not stop automatically even if the file size reaches 4GB. (When an SDXC card is formatted in ex FAT, a movie will be recorded in a single movie file even if it exceeds 4GB.)
Focusing
Dual Pixel CMOS AF Contrast AF is not provided. Manual focus Magnifying the image by 5x or 10x for manual focus possible (not possible during movie shooting).
Range
Full range (0-255)
Exposure Control
Exposure Control&#42;In Basic Zone modes, exposure control is exerted as appropriate for the detected scene
Exposure Compensation
Exposure Compensation&#42;Up to &#177;2 stops, indicated in the viewfinder.
&#42;Up to &#177;3 stops when [Shooting screen: Guided] is set.
Type
TFT color, liquid-crystal monitor
Monitor Size
3.0-inch (screen aspect ratio of 3:2)
Approx. 3.03 in./7.70cm diagonal (approx. 2.51 in./6.37cm width, approx. 1.67 in/4.25cm height)
Pixels
Approx. 1.04 million dots
Coverage
Approx. 95%*
* When the aspect ratio is 16:9, vertical viewfinder coverage is approx. 93%.
Brightness Control
Adjustable to one of seven brightness levels
Coating
Clear View LCD II Anti-smudge coating applied. Anti-reflection coating not applied.
Interface Languages
25 (English, German, French, Dutch, Danish, Portuguese, Finnish, Italian, Norwegian, Swedish, Spanish, Greek, Russian, Polish, Czech, Hungarian, Romanian, Ukrainian, Turkish, Arabic, Thai, Simplified/Traditional Chinese, Korean, Japanese)
Display Format
Single-image display No information display Basic information display Detailed shooting information display Basic shooting information Lens information and RGB histogram White balance Picture Style and sharpness Contrast, color saturation and color tone Color space and noise reduction Lens aberration correction GPS information (when GPS Receiver is used)Index display4-image9-image36-image100-image
Highlight Alert
With detailed information display, overexposed highlight areas with no image data will blink.
Histogram
Brightness and RGB
Items
Pressing the Quick Control button displays the Quick Control screen during viewfinder shooting, Live View shooting, movie shooting and playback.
After selecting an item, you can select contents by operating the Main Dial.
Protection
Single image (select image) Select range All images in a folder All images in a card All found images (only during image search)
Compatible Printers
PictBridge-compatible printers (wireless LAN only)
Printable Images
JPEG images compliant to Design rule for Camera File System RAW images can be printed. Movies cannot be printed.
DPOF
Complies to DPOF Version 1.1
Custom Functions
15 Custom Functions with 44 settings settable with the camera
Custom Controls
Functions can be assigned to the following control parts: Shutter button (halfway pressing)AE lock button SET button
My Menu Registration
My Menu Registration Up to six top-tier menu options and Custom Function settings can be registered. Up to five My Menu tabs can be added.
USB Terminal
Hi-Speed USB (USB 2.0)For PC communication For GP-E2 connection For Connect Station connection
Video Out Terminal
Type C (resolution switches automatically)
* Video is not displayed unless the video format appropriate for the connected TV set, [NTSC] or [PAL], is set.
Extension System Terminal
3.5mm diameter stereo mini jack Directional Stereo Microphone DM-E1 connection
Battery
Battery Pack LP-E17 x 1With the AC Adapter AC-E6N and DC Coupler DR-E18, AC power operation is possible.
Battery Life
Battery Life
Battery Check
Automatic battery check when the power switch is turned ON. Displayed in 4 levels.
Power Saving
Power turns off after the set time (10/30* or 30 sec., 1, 2, 4, 8 or 15 min.) of non-operation elapses
* Normally 10 sec. is set. 30 sec. will be set for function setting, Live View shooting, image playback, etc.
Date/Time Battery
Built-in secondary battery
When fully-charged, the date/time can be maintained for approx. 3 months Recharge time: approx. 8 hrs. To become capable to maintain the right date/time for 3 months after main battery power depletion.
Start-up Time
Approx. 0.2 sec. (based on CIPA testing standards)
Dimensions (W x H x D)
Approx. 5.16 x 3.93 x 3.00 in. (131.0 x 99.9 x 76.2mm)CIPA compliant.
Weight
Approx. 18.77 oz. / 532g (including battery pack and SD memory card)
Approx. 17.11 oz. / 485g (body only)
Working Temperature Range
32-104&deg;F/0-40&deg;C
Working Humidity Range
85% or less All data are based on Canon's Standard Test Method. Subject to change without notice.
If a problem occurs with a non-Canon lens attached to the camera, consult the lens maker.
Canon, DIGIC and EOS Rebel are registered trademarks of Canon Inc. in the United States and may also be registered trademarks or trademarks in other countries. Microsoft, Windows and Windows Vista are trademarks or registered trademarks of Microsoft Corporation in the United States and/or other countries. Mac is a trademark of Apple, Inc., registered in the United States and other countries. HDMI, the HDMI logo and High-Definition Multimedia Interface are registered trademarks or trademarks of HDMI Licensing, LLC in the United States and/or other countries. All other products and brand names are registered trademarks, trademarks or service marks of their respective owners in the United States and/or other countries.

EOS DIGITAL CAMERA LIMITED WARRANTY
For The U.S.A. And Canada Only


The limited warranty set forth below is given by Canon U.S.A., Inc. (Canon U.S.A.) in the United States or Canon Canada Inc., (Canon Canada) in Canada with respect to the Canon brand EOS Digital Camera (the “Product”) *, when purchased and used in the United States or Canada. The Product purchased with this limited warranty is the only EOS Digital Camera to which this limited warranty applies.

 

Canon U.S.A., Inc. and Canon Canada Inc. (collectively "Canon") warrant to the original end-user purchaser, when delivered in new condition in its original container, that the Product will be free from defects in materials and workmanship under normal use and service for a period of one (1) year from the date of original purchase. Product returned to a Canon repair facility and proven to be defective upon inspection will, at Canon’s sole discretion and without charge, be (a) repaired utilizing new, remanufactured, repaired and/or recycled parts; (b) exchanged for a new Product or; (c) exchanged for a refurbished Product, as determined by the Canon repair facility. Warranty exchange or replacement does not extend the original warranty period of the Product.

 

THIS WARRANTY DOES NOT COVER ANY ACCESSORIES. This limited warranty shall only apply if the Product is used in conjunction with compatible computer equipment and compatible software, as to which items Canon U.S.A. or Canon Canada, shall have no responsibility. Non-Canon brand equipment and software that may be distributed with the Product are sold "as is" and without warranty of any kind by Canon U.S.A. or Canon Canada, including any implied warranty regarding merchantability or fitness for a particular purpose, and all such warranties are disclaimed. The sole warranty, if any, with the respect to such non-Canon brand items is given by the manufacturer or producer thereof.

 

This limited warranty covers all defects encountered in normal use of the Product, and does not apply in the following cases:

 

  1. Loss of or damage to the Product due to abuse, mishandling, improper packaging by you, alteration, accident, electrical current fluctuations, failure to follow operating, maintenance or environmental instructions prescribed in Canon U.S.A.'s or Canon Canada's user's manual or services performed by someone other than Canon U.S.A. or Canon Canada, or a Canon authorized service provider for the Product. Without limiting the foregoing, water damage, sand/corrosion damage, battery leakage, dropping the Product, scratches, abrasions or damage to the body, lenses or LCD display or damage to the any of the accessories mentioned in the first paragraph above will be presumed to have resulted from misuse, abuse or failure to operate the Product as set forth in the operating instructions
     
  2. Use of parts or supplies (other than those sold by Canon U.S.A. or Canon Canada) that cause damage to the Product or cause abnormally frequent service calls or service problems
     
  3. If the Product has had its serial number or dating altered or removed.

NO IMPLIED WARRANTY, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, APPLIES TO THE PRODUCT AFTER THE APPLICABLE PERIOD OF THE EXPRESS LIMITED WARRANTY STATED ABOVE, AND NO OTHER EXPRESS WARRANTY OR GUARANTY, EXCEPT AS MENTIONED ABOVE, GIVEN BY ANY PERSON OR ENTITY WITH RESPECT TO THE PRODUCT SHALL BIND CANON U.S.A. OR CANON CANADA (SOME STATES AND PROVINCES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU)..NEITHER CANON U.S.A. NOR CANON CANADA SHALL BE LIABLE FOR LOSS OF REVENUES OR PROFITS, INCONVENIENCE, EXPENSE FOR SUBSTITUTE EQUIPMENT OR SERVICE, STORAGE CHARGES, LOSS OR CORRUPTION OF DATA, OR ANY OTHER SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES CAUSED BY THE USE OR MISUSE OF, OR INABILITY TO USE, THE EOS DIGITAL CAMERA, REGARDLESS OF THE LEGAL THEORY ON WHICH THE CLAIM IS BASED, AND EVEN IF CANON U.S.A. OR CANON CANADA HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN NO EVENT SHALL RECOVERY OF ANY KIND AGAINST CANON USA OR CANON CANADA BE GREATER IN AMOUNT THAN THE PURCHASE PRICE OF THE PRODUCT SOLD BY CANON USA OR CANON CANADA AND CAUSING THE ALLEGED DAMAGE. WITHOUT LIMITING THE FOREGOING, YOU ASSUME ALL RISK AND LIABILITY FOR LOSS, DAMAGE OR INJURY TO YOU AND YOUR PROPERTY AND TO OTHERS AND THEIR PROPERTY ARISING OUT OF USE OR MISUSE OF, OR INABILITY TO USE, THE PRODUCT NOT CAUSED DIRECTLY BY THE NEGLIGENCE OF CANON USA OR CANON CANADA (SOME STATES AND PROVINCES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE EXCLUSION OR LIMITATION MAY NOT APPLY TO YOU). THIS LIMITED WARRANTY SHALL NOT EXTEND TO ANYONE OTHER THAN THE ORIGINAL PURCHASER OF THE PRODUCT, OR THE PERSON FOR WHOM IT WAS PURCHASED AS A GIFT, AND STATES YOUR EXCLUSIVE REMEDY.

 

Canon U.S.A.
You may obtain technical support** for your Product as follows:
E-mail support via our Web site at www.canontechsupport.com
Telephone assistance from a Canon U.S.A. Customer Care representative free of charge during regular business hours at 1-800-OK-CANON (1-800-652-2666)

 

Canon Canada
You may obtain technical support* for your Product as follows:
Telephone assistance from a Canon Canada Customer Care representative free of charge during regular business hours at 1-800-OK-CANON (1-800-652-2666)
When you call, have your Product serial number and your date of purchase available to expedite service. A Canon Customer Care representative will attempt to diagnose the nature of the problem and correct it over the telephone. If the problem cannot be corrected over the telephone, you will be asked to follow the applicable procedures for MAIL-IN SERVICE. Note that a dated proof of purchase is required at the time of service. This requirement will be satisfied by providing a copy of your dated bill of sale.

 

** Technical support program specifics subject to change without notice.

 

MAIL-IN SERVICE is a program under which your Product is repaired by a Canon U.S.A. or a Canon Canada authorized service center for the Product. Authorized service center information can be obtained by visiting www.canontechsupport.com (US customers only) or by contacting the Canon U.S.A., Customer Care Center or Canon Canada Customer Information Centre at 1-800-OK-CANON (1-800-652-2666). You will be given the name, address and phone number of an authorized service center.

 

It is your responsibility to properly package and send the defective Product, together with a copy of your dated proof of purchase, a complete explanation of the problem and a return address to the authorized service center at your expense. Do not include any other items with the defective Product. The Product covered by this limited warranty and proven to be defective upon inspection will be repaired and returned to you without charge by the authorized service center. Any Product received by the authorized service center that is not covered by the limited warranty will be returned unrepaired, or at the discretion of the authorized service provider, you may receive a written estimate of repair at such cost as the service center may establish from time to time.

 

This limited warranty gives you specific legal rights, and you may also have other rights, which vary from state to state (or province to province in Canada).

 

*The battery pack packaged with the Product carries a separate ninety (90) day limited warranty.

Online Repair

Title Canon Support | Firmware Notice: EOS Rebel T7i: Firmware Version 1.1.0
Advisory Type
Date 10.18.20
Title Canon Support | Service Notice: Photo Culling App Version 1.1
Advisory Type
Date 06.01.21
Title Canon Support | Regarding the security advisory for Canon digital cameras related to PTP (Picture Transfer Protocol) communication functions and firmware update functions.
Advisory Type
Date 09.11.19
Title Canon Support | Firmware Notice: EOS Rebel T7i Firmware Update Version 1.0.2
Advisory Type
Date 02.12.20
Title Canon Support | Service Notice: Photo Culling App Version 2.0 for iOS
Advisory Type
Date 11.16.21
Title Service Notice: EOS Webcam Utility Pro app: Version 2.0.30 features
Advisory Type Service Notice
Date 05.23.23
Title Service Notice: Kokomo by Canon Early Access App for Meta Quest 2: Version 0.0.102 Features
Advisory Type Service Notice
Date 05.23.23
Title Service Notice: EOS Webcam Utility Pro Software for macOS: Version 2.1.18
Advisory Type Service Notice
Date 05.01.24
Title Service Notice: EOS Webcam Utility Pro v2.3
Advisory Type Service Notice
Date 11.13.24

SUPPLIES & ACCESSORIES

ADDITIONAL SUPPORT

image icon
How-To Videos
Get to know your product. Troubleshoot and learn to use your product with video tutorials.
image icon
Canon Community
Join our community to ask questions, share knowledge, and connect with others.
image icon
Knowledge Base
Find answers and perform your own troubleshooting with the knowledge base.

CONTACT US

Still need some help?  In order to get more personalized and faster support, we recommend registering your product in your Canon Account

GET SUPPORT
Need help with your product? Let us help you find what you need.
Product Support
NEED IT FIRST
Sign up for up-to-the-minute Canon News, Sales and Deals.
LEARN WITH CANON
Discover great new ways to enjoy your products with exclusive articles, training and events.
Learn more