Canon Support for EOS R50 | Canon U.S.A., Inc.

EOS R50

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Camera Connect
Canon Camera Connect is an application to transfer images shot with compatible Canon cameras to smartphone/tablet.
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Digital Photo Professional Express
Canon Digital Photo Professional Express (Canon DPP Express) is an iPad/iPhone application to color edit RAW images with intuitive touch operation to be converted to JPEG file afterwards.
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image.canon
image.canon is a cloud service designed to ease your imaging workflow, whether you are a professional, enthusiast, or casual user.

 

Software Development Kit

The Canon EOS Digital Camera Software Development Kit (EDSDK) enables developers to integrate select Canon cameras directly into their software application solutions, giving them access to remote camera control and communication functionality of the camera. There are two versions of the EDSDK compatible with Windows or Macintosh.

The Software Developer Kit is provided free of charge and can be found at https://www.usa.canon.com/support/sdk. To learn more please visit the Canon Developer Community site and register to download Canon’s SDKs.

  

SETUP & TROUBLESHOOTING

Find answers in our extensive knowledge base with dozens of articles and curated Q&As to help you troubleshoot your issue yourself.

PRODUCT INFO

Type Digital interchangeable lens, mirrorless camera
Image Processor DIGIC X
Recording Media (One) SD card slot
  • Compatible with UHS-I
  • Eye-Fi cards and Multimedia cards (MMC) are not supported.
Compatible Lenses Canon RF lens group (including RF-S lenses) When using Mount Adapter EF-EOS R: Canon EF or EF-S lenses (excluding EF-M lenses)
Lens Mount Canon RF mount
Type APS-C CMOS sensor (compatible with Dual Pixel CMOS AF)
Effective pixels Approx. 24.2 megapixels
Sensor Size Approx. 22.3 x 14.9 mm
Pixel Unit Approx. 3.72 µm square
Total Pixels Approx. 25.5 megapixels
Aspect Ratio 3:2 (Horizontal:Vertical)
Color Filter System RGB primary color filters
Low Pass Filter Installed in front of the image sensor, non-detachable
Dust Deletion Feature
Self Cleaning Sensor Unit not provided.

Manual cleaning (by hand) not supported.

  • Dust Delete Data acquisition and appending
    • The coordinates of the dust adhering to the low-pass filter are detected by a test shot and append-ed to subsequent images.
    • The dust coordinate data appended to the image is used by the EOS software to automatically erase the dust spots.
    • Not available during focus bracket shootin
Recording Format Compliant to Design rule for Camera File system 2.0 and Exif 2.31*. *Supports time offset information
Image Format JPEG (.JPG), HEIF (.HIF), RAW, C-RAW (.CR3)
Movies: ALL-I (Time-lapse video only), IPB (Light)
File Size Click here to view the full specifications PDF.
Maximum Burst Click here to view the full specifications PDF.
File Numbering The following file numbers can be set:
  1. File numbering methods
    • Continuous numbering
      • The numbering of captured images continues even after you replace the card.
    • Auto reset
      • When you replace the card, the numbering will be reset to start from 0001. If the new SD card already contains images, the numbering will continue from the last recorded image in the card.
  2. Manual reset
    • Resets the file number to 0001, and creates a new folder automatically.
      * When manually resetting the file number, folders can also be renamed.
RAW + JPEG / HEIF Simultaneous Recording Simultaneous recording of any combination of RAW/C-RAW and JPEG/HEIF image-recording quality is supported.
Color Space Selectable between sRGB and Adobe RGB
Picture Style
  1. Auto
  2. Standard
  3. Portrait
  4. Landscape
  5. Fine Detail
  6. Neutral
  7. Faithful
  8. Monochrome
  9. User Defined 1-3
    * Picture Style files can be registered to user-defined settings 1-3.
Settings
  1. Auto (Ambience priority/White priority)
  2. Day Light
  3. Shade
  4. Cloudy*1
  5. Tungsten light
  6. White fluorescent light
  7. Flash
  8. Custom (Custom WB)
  9. Color temperature*2
*1: Effective also in twilight and sunset.
*2: With an EX / EL-series Speedlite having the color temperature information transmission feature, the color temperature setting changes to match the color temperature when the flash is fired. Set to approx. 6000 K if the flash unit does not have the color tem-perature communication feature.
Auto White Balance Option between ambience priority and white priority settings, using SET button
White Balance Shift Blue/amber bias: ±9 levels
Magenta/green bias: ±9 levels
•Shifted from the color temperatue of the current WB mode.
•Blue/amber and magenta/green shift can be set at the same time.
WB Bracketing available, up to ±3 levels Blue/amber or magenta/green, via Quick Control Dial
Type OLED color electronic viewfinder; 0.5-inch, approx. 3.69 million dots
Coverage Approx. 100% (at JPEG Large image quality, 3:2 aspect ratio, approx. 22 mm eyepoint)
Magnification / Angle of View Approx. 0.96x / Approx. 28.0° (3:2 aspect ratio, with 50mm lens at infinity,-1 m-1)
Eye Point Approx. 22mm (at -1 m-1 from the eyepiece lens end)
Dioptric Adjustment Range Approx. -3.0 to + 1.0 m-1 (dpt)
Viewfinder Information
  1. Maximum burst
  2. Possible shots/Sec. until self-timer shoots
  3. Focus Bracketing/ Multiple-exposure/HDR shooting/Multi Shot Noise Reduction/Bulb time/Interval timer
  4. Shooting mode
  5. AF method
  6. AF operation
  7. Image quality
  8. Card
  9. Drive mode
  10. Metering mode
  11. No. of remaining shots for focus braketing, multiple exposures, or interval timer
  12. Electronic level
  13. Movie recording time available
  14. Battery level
  15. Image Stabilizer (IS mode)
  16. Histogram (Brightness/RGB)
  17. Quick Control button
  18. Anti-flicker shooting
  19. White balance/White balance correction
  20. Picture style
  21. Auto Lighting Optimizer
  22. Still photo cropping / Aspect ratio
  23. AF point (1-point AF)
  24. AEB/FEB
  25. View Assist
  26. HDR PQ
  27. Flash ready / FE lock / High-speed sync
  28. Electronic shutter
  29. Touch shutter / Create folder
  30. AE lock
  31. Shutter speed / Multi-function lock warning
  32. Aperture value
  33. Wi-Fi® function
  34. Wi-Fi® signal strength
  35. Bluetooth® function
  36. Exposure simulation
  37. Magnify button
  38. ISO speed
  39. Highlight tone priority
  40. Exposure compensation
  41. Exposure level indicator
Focus Method Dual Pixel CMOS AF
Number of AF zones available for Automatic Selection AF area: Horizontal: Approx. 100% x Vertical: Approx. 100%
(100% x 100% AF coverage in Face Detect + Tracking AF; coverage can vary, depending upon lens being used)
Stills: Max. 651 zones (31 x 21)
Movies: Max. 527 zones (31 x17)
Selectable Positions for AF Point AF area: Horizontal: Approx. 90% x Vertical: Approx. 100%
Stills: Max. 4503 positions (79 x 57)
Movies: Max 3713 positions (79 x 47)
Focusing brightness range (still photo shooting) EV -4.0 to 20 (with an f/1.2 lens,* center AF point, One-Shot AF at room temperature, and ISO 100)
* Except RF lenses with a Defocus Smoothing (DS) coating.
Focusing brightness range (movie recording) EV -3.5 to 20 (with an f/1.2 lens,* center AF point, One-Shot AF at room temperature, ISO 100, and29.97 / 25.00 fps.)*
Except RF lenses with a Defocus Smoothing (DS) coating.
Available AF Areas
  • Spot AF
  • 1-point AF
  • Expand AF area: Above/below/left/right
  • Expand AF area: Around
  • Flexible Zone AF 1
  • Flexible Zone AF 2
  • Flexible Zone AF 3
  • Whole area AF
Available Subject Detection
  • Auto
  • People
  • Animals (dogs / cats / birds)
  • Vehicles (motorsports cars or motorcycles)
    * Certain types of animals or vehicles may not be detected, depending on shape and appearance
Eye Detection Auto:
  1. Selects the eye closer to the camera (as detected from the angle of the face).
  2. At the same distance from the camera, selects the eye closer to the center of the image.
Left/right eye detection: Not supported
Metering Modes Real-time metering from CMOS image sensor (384 [24x16] metering zones)
  1. Evaluative metering (AF point-linked)
  2. Partial metering (approx. 5.8% of the area at the center of the screen)
  3. Spot metering (approx. 2.9% of the area at the center of the screen)
  4. Center-weighted average metering
Metering Range Still Photo Shooting: EV -2 to 20
Movie Recording: EV 0 to 20
Exposure Modes Still Photo Shooting:
  1. Scene Intelligent Auto
  2. Hybrid Auto
  3. Special Scenes
  4. Creative Filters
  5. Flexible-priority AE
  6. Program AE
  7. Shutter-priority AE
  8. Aperture-priority AE
  9. Manual Exposure
  10. Bulb Exposure
Movie Recording:
  1. Movie for close-up demos
  2. Movie IS mode
  3. HDR movies
  4. Movie auto exposure
  5. Movie manual exposure
  6. Custom Shooting mode (C mode)
ISO Speed Range
Normal ISO 100-32000 (in 1/3- or 1-stop increments)
Expanded H: (equivalent to ISO 51200)
When set to [Highlight tone priority], the available manual setting range is ISO 200-32000.
Expanded ISO speeds cannot be set in HDR mode or for HDR shooting (HDR PQ).

ISO Auto setting range for still photo shooting: Not suppored

ISO Auto setting range for still photo shooting: Not suppored
Shooting mode No Flash Using Flash
Compatible Lens Incompatible Lens
Creative Zone P / Tv / Av /
M (other than bulb)
ISO 100*1*2-32000*2 ISO 100-6400*2 ISO 100*1*2-1600*2
M (bulb) ISO 400*3 ISO 400*3
Basic Zone Scene Intelligent Auto / Hybrid Auto ISO 100-6400 ISO 100-6400 ISO 100-3200*4
Special Scene Varies by shooting mode
Creative Filters Varies by shooting mode
*1: ISO 200 when set to [Highlight tone priority: Enable/Enhanced].
*2: Varies depending on the [Max for Auto] settings.
*3: If outside the setting range, changed to the value closest to ISO 400.
*4: When using the built-in flash. ISO 1600 when using an external flash unit.
Exposure Compensation
User-set ±3 stops (in 1/3-stop increments)
AEB ±3 stops (in 1/3-stop increments)
AE Lock
  1. Automatic AE lock
    • In One-Shot AF mode, AE is locked as soon as subjects are in focus.
    • Manual AE lock
      • By using the AE Lock button in P, Tv, Av, and M mode.
        Toggling: Press again to cancel and once more to refresh.
      • Enabled in all metering modes.
Type Electronically controlled focal-plane shutter.
Rolling shutter, using the image sensor.
  1. Electronic first curtain
  2. Electronic shutter
* When set to [Electronic], the camera makes no mechanical shutter sound. (An electronic shutter sound can be configured in [Beep] and [Volume: Shutter volume]). Note that the camera may make sounds other than the shutter release sound, such as sounds for aperture adjustment or the lens focus drive, or beeps. Moreover, using long exposure noise reduction with shutter speeds of 1 sec. or longer involves a mechanical second-curtain shutter, which produces a mechanical sound.
* Bands of light may be displayed and captured images may be affected by light and dark banding when shooting under fluorescent lighting or other flickering light sources with the camera set to [Anti-flicker shoot.: Disable].
Shutter Speeds Electronic 1st-curtain shutter:
1/4000th sec - 30 seconds, in 1/3-step increments
Electronic shutter:
1/8000th sec - 30 seconds, in 1/3-step increments
X-sync Speed Elec. 1st-curtain: 1/250 sec.
Shutter Release Soft-touch electromagnetic release
Self Timer 10-sec. delay, 2-sec. delay, Continuous
Still Photo IS In-body IS not provided.
Still Photo IS not suppored.
Accessory Shoe Canon Multi-function accessory shoe •Optional Canon AD-E1 adapter required for conventional shoe-mount flashes and accessories
E-TTL balance Ambience priority, standard, flash priority
Flash Exposure Compensation ±3 (in 1/3-stop increments)
Continuous flash control E-TTL each shot / E-TTL 1st shot
Drive Modes and Continuous Shooting Speed
Drive Modes Operating Modes Electronic 1st curtain Electronic shutter
Single Shooting Yes Yes
High-speed
Continuous
Shooting +
One-Shot AF / Servo AF 12 shots/sec.*1*2 15 shots/sec.*2
High-speed
Continuous
Shooting
One-Shot AF / Servo AF 7.6 shots/sec.*2 15 shots/sec.*2
Low-speed
Continuous Shooting
One-Shot AF / Servo AF 3.0 shots/sec. 5.0 shots/sec.
Self-timer 10 sec. Yes Yes
2 sec. Yes Yes
Continuous shooting Yes Yes
*1: AE, flash metering, and WB do not change after the first shot in flash photography.
*2: Slower maximum continuous shooting speed when set to Servo AF with lenses other than those in the lens list attached. For details on lenses that support the indicated continuous shooting speed, refer to the separate lens list.
* With electronic first-curtain, maximum continuous shooting speed is (or may be) reduced in flash photography or anti-flicker shooting.
* With certain lenses, zooming during continuous shooting with electronic shutter may cause changes in exposure even at the same f/number. Refer to the separate lens list for the applicable lenses. (Note that even with a zoom lens that is not listed in the list may result in exposure changes or flickering if sudden zooming is performed.)
HDR Shooting (HDR PQ) Disable / Enable
* Can be used in conjunction with Auto Lighting Optimizer.
Still Photo HDR PQ
Recording format Bit depth Color sampling method HDR specification
HEIF 10 bit YCbCr 4:2:2 ITU-R BT.2100 (PQ)
Movie HDR PQ
Recording format Bit depth Color sampling method HDR specification
mp4 10 bit YCbCr 4:2:2 ITU-R BT.2100 (PQ)
Continuous HDR Shooting (still images) 1 shot only / Every shot
File Format Normal Movies
HDR PQ OFF ON
Container format MP4
Bit depth 8 bit 10 bit
Compression H.264 / MPEG-4 AVC H.265 / HEVC
Video signal recording
range
Full range (0-255) Full range (0-1023)
Color sampling method YCbCr 4:2:0 YCbCr 4:22
Standards compliance Rec. ITU-R BT.709 Rec. ITU-R BT.2100
Color gamut Rec.709 Rec.2020
Audio IPB (Standard)* AAC
IPB (Light) AAC
Estimated Recording time, Movie Bit Rate and File Size HDR PQ: Off)
Click here to view the full specifications PDF.
Estimated Recording Time, Continued. HDR PQ: ON
Click here to view the full specifications PDF.
Card Performance Requirements
Movie Recording Size SD Card
Resolution Frame rate
(fps)
Compression Method 8 bits 10 bits (HDR PQ)
4K UHD 29.97 fps
25.00 fps
23.98 fps
IPB (Standard) UHS Speed Class 3 or higher
IPB (Light) SD Speed Class 10 or higher UHS Speed Class 3 or higher
Full HD 119.88 fps
100.00 fps
IPB (Standard) UHS Speed Class 3 or higher
IPB (Light) SD Speed Class 10 or higher UHS Speed Class 3 or higher
59.94 fps
50.00 fps
IPB (Standard) SD Speed Class 10 or higher UHS Speed Class 3 or higher
IPB (Light) SD Speed Class 6 or higher SD Speed Class 10 or higher
29.97 fps
25.00 fps
23.98 fps
IPB (Standard) SD Speed Class 6 or higher
IPB (Light) SD Speed Class 4 or higher
Full HD (Time-lapse movie) 29.97 fps
25.00 fps
ALL-I Read speed of 30 MB/s or higher
Video AF Dual Pixel CMOS AF; Movie Servo AF available in AF Menu
Exposure Compensation ±3 stops (in 1/3-stop increments)
Time Code Yes (Count up, Start time setting, Movie recording count, Movie play count, HDMI time code on/off, HDMI rec. command on/off, Drop frame enable/disable)
Movie Pre-recording (On/Off) Not supported
Time-lapse Movie Setting
  Interval*1 No. of shots Time required (max.)
Scene 1 2-4 sec. 30-900*2 Approx. 1 hr.
Scene 2 5-10 sec. 30-720*2 Approx. 2 hr.
Scene 3 11-30 sec. 30-240*2 Approx. 2 hr.
Custom 2 sec. to 60 min. 2-3600*3 Approx. 150 days

*1: Can be set in 1-sec. increments.
*2: Can be set in 30-shot increments.
*3: Can be set in 1-shot increments.
Time-lapse Playback Frame Rate 29.97 (set to NTSC); 25.00fps (set to PAL)
Type TFT color, liquid-crystal monitor
Monitor Size 3.0-inch (screen aspect ratio of 3:2) 2.95 in./7.5cm diagonal (2.44 in./6.2cm width, 1.65 in./4.2cm height)
Dots Approx. 1.62 million dots
Coverage Approx. 100% vertically/horizontally
Brightness Control Manually adjustable to one of seven brightness levels
Touch-screen Operation Supported for AF Point selection; Touch AF; Touch Shutter; Menu selection; Quick Control Menu; Magnified View; Volume Touch Sounds: 0 (silent) to 5
Coating Anti-smudge coating not provided.
Anti-reflection coating not provided.
Interface Languages 29 (English, German, French, Dutch, Danish, Portuguese, Finnish, Italian, Ukraine, Norwegian, Swedish, Spanish, Greek, Russian, Polish, Czech, Hungarian, Vietnamese, Hindi, Romanian, Turkish, Arabic, Thai, Simplified/Traditional Chinese, Korean, Malay, Indonesian, Japanese)
Display Format
Item Still Photo Movie
Magnify zoom display 1.5x-10x (15 levels) -
AF point display Yes -
Grid display Off / 3x3 / 6x4 / 3x3+diag -
Zebra display - Yes
False Color display - Not supported
Rating OFF / 1 to 5 Stars
Select images / Select range / All images in folder / All images on card / All
found images
Image Search Search conditions
Rating / Date / Folder / Protection / Type of file
Protect Select images / Select range / All images in folder / Unprotect all images in
folder / All images on card / Unprotect all images on card / All found images
Shooting information display No information display / Basic information display / Detailed shooting
information display
Highlight Alert Not supported
Histogram Brightness and RGB
Function The Quick Control screen can be accessed by pressing the Quick Control button during shooting, recording, or playback.
Quick Control Screen Users can customize setting items shown on the Quick Control screen.
  • Items shown: Up to 11
  • Edit layout / Reset settings / Clear all items
* Separate Quick Control screens can be set up for use in still photo shooting and movie recording. (Users can select and rearrange the items shown.)
* Customizable from the [Customize Quick Controls] menu item or by pressing and holding the button with the Quick Control screen displayed.
Protection
  1. Single image (select image)
  2. Select range
  3. All images in folder
  4. All images on card
    • Image browsing and image search can be based on ratings.
    • Ratings-based image selections also possible with DPP.
  5. All found images (only during image search)
Erase Except protected images
  1. Select images to erase
  2. Select range
  3. All images in folder
  4. All images on card
  5. All found images (only during image search)
Compatible Printers Images can be sent via Wi-Fi to a PictBridge-compatible (wireless LAN) printer and printed.
DPOF Compliant to DPOF Version 1.1
Supporting Standards Equivalent to IEEE 802.11b/g/n Standards
Transmission Method DS-SS modulation (IEEE 802.11b)
OFDM modulation (IEEE 802.11g/n)
Transition Frequency (Central Frequency) 2.4 GHz band
Frequency: 2412 to 2462 MHz
Channels: 1 to 11 channels
5.0 GHz band
Not supported
Connection Method (1) Camera access point mode
(2) Infrastructure mode
Security
Connection Method Authentication Encryption
Encryption Key Format and Length
Camera Access Point WPA2 / WPA3-Personal AES ASCII 8 characters
Open Disable
Infrastructure Open WEP Hexadecimal 10 digits
Hexadecimal 26 digits
ASCII 5 characters
ASCII 13 characters
Disable
Shared key WEP Same as WEP above
WPA / WPA2 / WPA3-Personal TKIP
AES
1-127 characters
Communication with a Smartphone
  • Images can be viewed, controlled, and received using a smartphone.
  • Remote control of the camera using a smartphone is possible depending on the Camera Connect specifications.
  • Images can be sent to a smartphone.
  • NFC connection: Not supported
  • Supported images: JPEG, HEIF, RAW/C-RAW, MP4 video files
  • Transcoding while sending: Size to send (original / reduced size); Quality to send (original / compressed)
Remote Operation Using EOS Utility The camera can be controlled via Wi-Fi® or USB, with Canon EOS Utility software installed in a compatible Mac or Windows computer.
Print from Wi-Fi® Printers Supported.
Send Images to a Web Service image.canon: Video files (MP4) and JPEG, HEIF, RAW or C-RAW still images can be uploaded to image.canon servers.
From image.canon, images can be sent to specific social media and 3rd-party cloud image services.
Standards Compliance Bluetooth Specification Version 4.2 compliant (Bluetooth Low Energy technology)
Transmission Method GFSK modulation
Bluetooth Pairing Smartphone up to 10 devices; BR-E1 remote controller 1 unit
Available Functions Dial direction during Tv/Av; Control ring rotation direction; Customize buttons; Customize dials
Customize Buttons Functions can be assigned to the following camera controls.
  • Shutter button (half-press)
  • Movie shooting button
  • ISO speed button
  • AE lock button
  • Cross keys: Up button
  • Cross keys: Left button
  • Cross keys: Right button
  • Cross keys: Down button
  • Lens function button
  • Speedlite menu direct button
Customizable Dials Customize control ring supported.
My Menu Registration
• Up to six top-tier menu options and Custom Function settings can be registered. • Up to five My Menu tabs can be added.
My Menu tab overall operations Adding a tab
Deleting tabs in a batch
Deleting all tab items
Setting the menu display
My Menu tab detailed operations   Selecting a registered item
Sorting registered items
Deleting selected registered items
Deleting registered items in a batch
Deleting tabs
Rename tab (16 ASCII characters)
USB Video Class (UVC) Available
* The camera is accessible to software (such as Zoom, MS Teams, Skype, etc.) on a computer once connected via USB.
USB Terminal Equivalent to Hi-Speed USB (USB 2.0)
  • For PC communication / smartphone communication
  • Terminal type: USB Type-C
  • Shared with terminal for in-camera charging with USB Power Adapter PD-E1.
HDMI Out Terminal HDMI micro OUT terminal Type D
* Resolution switches automatically
* HDMI CEC not supported
* Images not displayed unless [For NTSC] or [For PAL] is set correctly for the TV video system
Clean HDMI Output Provided
Microphone terminal 3.5mm diameter stereo mini jack
Headphone terminal Compatible with 3.5mm diameter stereo mini-plug
Battery Canon LP-E17 battery pack
  • With the AC Adapter AC-E6N + DC Coupler DR-E18, AC power is possible (AC Adapter Kit ACK-E18 can also be used).
  • USB Power Adapter PD-E1 supports in-camera charging of Battery Pack LP-E17 when the camera is turned off and can supply power when the camera is turned on.
Optional Battery Grip Not supported
Battery Check Automatic battery check with 4-level display when the power switch is turned ON.
Start-up Time Approx. 0.4 sec.
  • Based on CIPA testing standards.
Dimensions (W x H x D) Approx. 4.58 x 3.37 x 2.71 in. / 116.3 x 85.5 x 68.8mm
Based on CIPA standards.
Weight
   Exterior color  Weight
 Body (including battery and card)*1  Black  Approx. 0.83 lbs.  Approx. 375 g
 White  Approx. 0.83 lbs.  Approx. 376 g
 Body only  Black  Approx. 0.72 lbs  Approx. 328 g
 White  Approx. 0.72 lbs  Approx. 329 g
Working Temperature Range 32-104°F / 0-+40°C
Working Humidity

85% or less

EOS DIGITAL CAMERA LIMITED WARRANTY
For The U.S.A. And Canada Only


The limited warranty set forth below is given by Canon U.S.A., Inc. (Canon U.S.A.) in the United States or Canon Canada Inc., (Canon Canada) in Canada with respect to the Canon brand EOS Digital Camera (the “Product”) *, when purchased and used in the United States or Canada. The Product purchased with this limited warranty is the only EOS Digital Camera to which this limited warranty applies.

 

Canon U.S.A., Inc. and Canon Canada Inc. (collectively "Canon") warrant to the original end-user purchaser, when delivered in new condition in its original container, that the Product will be free from defects in materials and workmanship under normal use and service for a period of one (1) year from the date of original purchase. Product returned to a Canon repair facility and proven to be defective upon inspection will, at Canon’s sole discretion and without charge, be (a) repaired utilizing new, remanufactured, repaired and/or recycled parts; (b) exchanged for a new Product or; (c) exchanged for a refurbished Product, as determined by the Canon repair facility. Warranty exchange or replacement does not extend the original warranty period of the Product.

 

THIS WARRANTY DOES NOT COVER ANY ACCESSORIES. This limited warranty shall only apply if the Product is used in conjunction with compatible computer equipment and compatible software, as to which items Canon U.S.A. or Canon Canada, shall have no responsibility. Non-Canon brand equipment and software that may be distributed with the Product are sold "as is" and without warranty of any kind by Canon U.S.A. or Canon Canada, including any implied warranty regarding merchantability or fitness for a particular purpose, and all such warranties are disclaimed. The sole warranty, if any, with the respect to such non-Canon brand items is given by the manufacturer or producer thereof.

 

This limited warranty covers all defects encountered in normal use of the Product, and does not apply in the following cases:

 

  1. Loss of or damage to the Product due to abuse, mishandling, improper packaging by you, alteration, accident, electrical current fluctuations, failure to follow operating, maintenance or environmental instructions prescribed in Canon U.S.A.'s or Canon Canada's user's manual or services performed by someone other than Canon U.S.A. or Canon Canada, or a Canon authorized service provider for the Product. Without limiting the foregoing, water damage, sand/corrosion damage, battery leakage, dropping the Product, scratches, abrasions or damage to the body, lenses or LCD display or damage to the any of the accessories mentioned in the first paragraph above will be presumed to have resulted from misuse, abuse or failure to operate the Product as set forth in the operating instructions
     
  2. Use of parts or supplies (other than those sold by Canon U.S.A. or Canon Canada) that cause damage to the Product or cause abnormally frequent service calls or service problems
     
  3. If the Product has had its serial number or dating altered or removed.

NO IMPLIED WARRANTY, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, APPLIES TO THE PRODUCT AFTER THE APPLICABLE PERIOD OF THE EXPRESS LIMITED WARRANTY STATED ABOVE, AND NO OTHER EXPRESS WARRANTY OR GUARANTY, EXCEPT AS MENTIONED ABOVE, GIVEN BY ANY PERSON OR ENTITY WITH RESPECT TO THE PRODUCT SHALL BIND CANON U.S.A. OR CANON CANADA (SOME STATES AND PROVINCES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU)..NEITHER CANON U.S.A. NOR CANON CANADA SHALL BE LIABLE FOR LOSS OF REVENUES OR PROFITS, INCONVENIENCE, EXPENSE FOR SUBSTITUTE EQUIPMENT OR SERVICE, STORAGE CHARGES, LOSS OR CORRUPTION OF DATA, OR ANY OTHER SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES CAUSED BY THE USE OR MISUSE OF, OR INABILITY TO USE, THE EOS DIGITAL CAMERA, REGARDLESS OF THE LEGAL THEORY ON WHICH THE CLAIM IS BASED, AND EVEN IF CANON U.S.A. OR CANON CANADA HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN NO EVENT SHALL RECOVERY OF ANY KIND AGAINST CANON USA OR CANON CANADA BE GREATER IN AMOUNT THAN THE PURCHASE PRICE OF THE PRODUCT SOLD BY CANON USA OR CANON CANADA AND CAUSING THE ALLEGED DAMAGE. WITHOUT LIMITING THE FOREGOING, YOU ASSUME ALL RISK AND LIABILITY FOR LOSS, DAMAGE OR INJURY TO YOU AND YOUR PROPERTY AND TO OTHERS AND THEIR PROPERTY ARISING OUT OF USE OR MISUSE OF, OR INABILITY TO USE, THE PRODUCT NOT CAUSED DIRECTLY BY THE NEGLIGENCE OF CANON USA OR CANON CANADA (SOME STATES AND PROVINCES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE EXCLUSION OR LIMITATION MAY NOT APPLY TO YOU). THIS LIMITED WARRANTY SHALL NOT EXTEND TO ANYONE OTHER THAN THE ORIGINAL PURCHASER OF THE PRODUCT, OR THE PERSON FOR WHOM IT WAS PURCHASED AS A GIFT, AND STATES YOUR EXCLUSIVE REMEDY.

 

Canon U.S.A.
You may obtain technical support** for your Product as follows:
E-mail support via our Web site at www.canontechsupport.com
Telephone assistance from a Canon U.S.A. Customer Care representative free of charge during regular business hours at 1-800-OK-CANON (1-800-652-2666)

 

Canon Canada
You may obtain technical support* for your Product as follows:
Telephone assistance from a Canon Canada Customer Care representative free of charge during regular business hours at 1-800-OK-CANON (1-800-652-2666)
When you call, have your Product serial number and your date of purchase available to expedite service. A Canon Customer Care representative will attempt to diagnose the nature of the problem and correct it over the telephone. If the problem cannot be corrected over the telephone, you will be asked to follow the applicable procedures for MAIL-IN SERVICE. Note that a dated proof of purchase is required at the time of service. This requirement will be satisfied by providing a copy of your dated bill of sale.

 

** Technical support program specifics subject to change without notice.

 

MAIL-IN SERVICE is a program under which your Product is repaired by a Canon U.S.A. or a Canon Canada authorized service center for the Product. Authorized service center information can be obtained by visiting www.canontechsupport.com (US customers only) or by contacting the Canon U.S.A., Customer Care Center or Canon Canada Customer Information Centre at 1-800-OK-CANON (1-800-652-2666). You will be given the name, address and phone number of an authorized service center.

 

It is your responsibility to properly package and send the defective Product, together with a copy of your dated proof of purchase, a complete explanation of the problem and a return address to the authorized service center at your expense. Do not include any other items with the defective Product. The Product covered by this limited warranty and proven to be defective upon inspection will be repaired and returned to you without charge by the authorized service center. Any Product received by the authorized service center that is not covered by the limited warranty will be returned unrepaired, or at the discretion of the authorized service provider, you may receive a written estimate of repair at such cost as the service center may establish from time to time.

 

This limited warranty gives you specific legal rights, and you may also have other rights, which vary from state to state (or province to province in Canada).

 

*The battery pack packaged with the Product carries a separate ninety (90) day limited warranty.

Online Repair

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