Canon Support for EOS R5 Mark II + RF24-105mm F4 L IS USM Kit | Canon U.S.A., Inc.
EOS R5 Mark II + RF24-105mm F4 L IS USM Kit
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Software Development Kit
The Canon EOS Digital Camera Software Development Kit (EDSDK) and the Camera Control API (CCAPI) are available on select Canon cameras1 and enables developers to integrate select Canon cameras directly into their software application solutions, giving them access to remote control and communication functionality of the camera. The EDSDK supports USB communication on Windows, Macintosh, and Linux operating systems, while the CCAPI uses Wi-Fi (Ethernet on select cameras) and can be used with almost any OS.
The EDSDK and CCAPI (along with other SDKs and APIs) are provided free of charge and more information can be found at https://www.usa.canon.com/support/sdk.
1. Compatibility list available on Canon Developer Community website
SETUP & TROUBLESHOOTING
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PRODUCT INFO
| Tech. Specs. Detailed PDF | View Full Details of Technical Specifications |
| Type | Digital interchangeable lens mirrorless camera |
| Image Processor | DIGIC X (with DIGIC Accelerator co-processor) |
| Recording Media | Card 1: CFexpress memory card Type B: Card slot CFexpress 2.0 and VPG400 supported Up to 2 TB is supported (a card exceeding 2 TB is handled as a card of 2 TB). Card 2: SDXC/SDHC/SD memory card Compatible with UHS-II Eye-Fi cards and MultiMediaCards (MMC) not supported |
| Compatible Lenses | Canon RF lens group (including RF-S lenses) When using Mount Adapter EF-EOS R: Canon EF or EF-S lenses (excluding EF-M lenses) |
| Lens Mount | Canon RF mount |
| Type | Canon designed full-frame back-illuminated stacked CMOS sensor (compatible with Dual Pixel CMOS AF) |
| Effective Pixels | Approx. 45 megapixels |
| Screen Size | Approx. 36.0 x 24.0 mm |
| Pixel Unit | Approx. 4.40 m square |
| Total Pixels | Approx. 50.3 megapixels |
| Aspect Ratio | 3:2 (Horizontal: Vertical) |
| Color Filter System | RGB primary color filters |
| Low Pass Filter | Installed in front of the image sensor, non-detachable |
| Dust Deletion Feature | (1) Self Cleaning Sensor Unit Removes dust adhering to the low-pass filter. At power off only / Enable / Disable. Performed automatically (taking about approx. 2 sec. as indicated on the screen) or manually (taking about approx. 8 sec. as indicated on the screen). After manually activated cleaning, the camera will automatically restart (Power OFF to ON) When [Multi Shot Noise Reduction], [Multiple exposures], or [HDR mode] is set, [Clean now] and [Clean manually] cannot be selected. (2) Dust Delete Data acquisition and appending The coordinates of the dust adhering to the low-pass filter are detected by a test shot and appended to subsequent images. The dust coordinate data appended to the image is used by the EOS software to automatically erase the dust spots. Not available with RF-S/EF-S lenses. Setting may not be possible depending on the combination of functions (see the menu screen). (3) Manual cleaning (by hand) |
| Recording Format | Compliant to Design rule for Camera File system 2.0 and Exif 2.31*. *Supports time difference information. |
| Image Format | RAW: RAW / C-RAW JPEG / HEIF: L / M / S1 / S2 Movies: RAW XF-HEVC S YCC422 10bit XF-HEVC S YCC420 10bit XF-AVC S YCC422 10bit XF-AVC S YCC420 8bit |
| Folder | When a card is inserted, the following folders are created automatically. DCIM, CRM, XFVC, and MISC folders |
| Folder Actions | Select folder, Create folder, Change folder name |
| Still Photos | DCF standards compliant. The following folder is created automatically in the DCIM folder. Default: EOSR5 *This can be changed to any character string (5 characters). |
| Movies | XF-HEVC S / XF-AVC S format REEL_**** in XFVC folder A normal movie file (MP4) is saved. REEL_**** in CRM folder A RAW movie file (CRM) is saved. In each REEL_**** folder: * Up to 999 files can be saved in one folder. When [Add News Metadata: On], an XML file is saved to the same location as the movie file in the card after movie recording. |
| News Metadata | XF-HEVC S / XF-AVC S format News Metadata is saved in the XMLTAG folder in the currently selected card. * Up to 100 XML files can be saved in one XMLTAG folder. |
| Still & Movie | Dual shooting (still & movie): On/Off * When using LP-E6P Battery / DR-E6P Power Adapter Drive mode: High speed / Low speed / Single shooting * High speed shooting: Max. approx. 7.5 shots/sec. (NTSC), Max. approx. 6.2 shots/sec. (PAL) * Low speed shooting: Max. approx. 5.0 shots/sec. (NTSC), Max. approx. 4.1 shots/sec. (PAL) JPEG quality: 110 (settable in 10 levels) |
| Movies | Main recording format: XF-AVC S YCC420 8 bit Movie recording size Resolution: Full HD (Normal) Frame rate: 29.97 (NTSC) / 25.00 (PAL) fps Compression method / LGOP |
| Still Photos | RGB primary color filters |
| Settings | (1) Auto (Ambience priority/White priority) (2) Daylight (3) Shade (4) Cloudy*1 (5) Tungsten light (6) White fluorescent light (7) Flash (8) Custom (Custom WB) (9) Color temperature*2 *1: Effective also in twilight and sunset. *2: With an EL / EX-series speedlite having the color temperature information transmission feature, the color temperature setting changes to match the color temperature when the flash is fired. Set to approx. 6000K if the flash unit does not have the color temperature information transmission feature. * White balance can be adjusted during movie recording. |
| Auto White Balance | Option between ambience priority and white priority settings, using SET button |
| White Balance Shift | Blue/amber bias: ±9 levels Magenta/green bias: ±9 levels Shifted from the color temperatue of the current WB mode. Blue/amber and magenta/green shift can be set at the same time. WB Bracketing available, up to ±3 levels Blue/amber or magenta/green, via Quick Control Dial |
| Type | OLED color electronic viewfinder; 0.5-inch, approx. 5.76 million dots |
| Coverage | Approx. 100% vertically and horizontally relative to the shooting image area (with image quality L, at approx. 25mm eyepoint). |
| Magnification / Angle of View | Approx. 0.90x / Approx. 41.4 degrees (with 50mm lens at infinity, -1 m-1) |
| Eye Point | Approx. 25mm (at -1 m-1 from the eyepiece lens end) |
| Dioptric Adjustment Range | Approx. -4.0 to + 2.0 m-1 (dpt)* *1: Dioptric adjustment lock mechanism |
| Viewfinder Information | (1) Maximum burst (2) Possible shots/Sec. until self-timer shoots (3) Focus Bracketing/ Multiple-exposure/HDR shooting/Multi Shot Noise Reduction/Bulb time/Interval timer (4) Shooting mode (5) AF method (6) AF operation (7) Image quality (8) Card (9) Drive mode (10) Metering mode (11) No. of remaining shots for focus bracketing, multiple exposures, or interval timer (12) Electronic level (13) Movie recording time available (14) Battery level (15) Image Stabilizer (IS mode) (16) Histogram (Brightness/RGB) (17) Quick Control button (18) Anti-flicker shooting (19) White balance/White balance correction (20) Picture style (21) Auto Lighting Optimizer (22) Still photo cropping / Aspect ratio (23) AF point (1-point AF) (24) AEB/FEB (25) View Assist (26) HDR PQ (27) Flash ready / FE lock / High-speed sync (28) Electronic shutter (29) Touch shutter / Create folder (30) AE lock (31) Shutter speed / Multi-function lock warning (32) Aperture value (33) Wi-Fi® function (34) Wi-Fi® signal strength (35) Bluetooth® function (36) Exposure simulation (37) Magnify button (38) ISO speed (39) Highlight tone priority (40) Exposure compensation (41) Exposure level indicator |
| Focus Method | Dual Pixel CMOS AF |
| Number of AF zones available for Automatic Selection | AF area: Horizontal: Approx. 100% x Vertical: Approx. 100% (100% x 100% AF coverage in Face Detect + Tracking AF; coverage can vary, depending upon lens being used) Stills: Max. 1053 zones (39 x 27) Movies: Max. 975 zones (39 x25) |
| Selectable Positions for AF Point | AF area: Horizontal: Approx. 90% x Vertical: Approx. 100% Stills: Max. 4368 positions (78 x 56) Movies: Max 3354 positions (78 x 43) * When set to [1-point AF] and selected using the screen and Multi-controller. * Values for the selectable positions for AF points do not represent AF performance. |
| Focusing brightness range (still photo shooting) | EV 7.5 to 21 (with an f/1.2 lens,* center AF point, One-Shot AF at room temperature, and ISO 100) * Except RF lenses with a Defocus Smoothing (DS) coating. |
| Focusing brightness range (movie recording) | 4K30p: EV -5.5 to 21 Full HD30p: EV -5.0 to 21 (with an f/1.2 lens,* center AF point, One-Shot AF at room temperature, ISO 100, and 29.97 / 25.00 fps.) * Except RF lenses with a Defocus Smoothing (DS) coating. |
| Available AF Areas | Spot AF 1-point AF Expand AF area: Above/below/left/right Expand AF area: Around Flexible Zone AF 1 Flexible Zone AF 2 Flexible Zone AF 3 Whole area AF Whole area tracking OFF Spot AF Whole area tracking OFF 1-point AF Whole area tracking OFF Expand AF area: Above/below/left/right Whole area tracking OFF Expand AF area: Around |
| Available Subject Detection | Auto People Animals (dogs / cats / birds / horses) Vehicles (motorsports cars or motorcycles / aircraft / trains) * Certain types of animals or vehicles may not be detected, depending on shape and appearance |
| Eye Detection | Auto: Selects the eye closer to the camera (as detected from the angle of the face). At the same distance from the camera, selects the eye closer to the center of the image. Right Eye: Prioritizes the subjects right eye. Left Eye: Prioritizes the subjects left eye. |
| Metering Modes | Real-time metering from CMOS image sensor (6144 [96x64] metering zones) (1) Evaluative metering (AF point-linked) (2) Partial metering (approx. 10.0% of the area at the center of the screen) (3) Spot metering (approx. 5.0% of the area at the center of the screen) (4) Center-weighted average metering |
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| Metering Range | EV -3 to 20 (at 73°F/23°C, ISO 100) (Still Photo Shooting) | ||||||||||||||||||||||||
| Exposure Modes |
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| ISO Speed Range | Manually Set
For [Highlight tone priority], the settable ISO speed range will be ISO 200 to 102400. Expanded ISO cannot be set for HDR mode or during HDR PQ shooting. ISO Auto range settings in still photo shooting
ISO Auto details in still photo shooting
*1: ISO 200 when set to [Highlight tone priority: Enable/Enhanced]. *2: Varies depending on the [Maximum] and [Minimum] settings for [Auto range]. *3: If outside the setting range, changed to the value closest to ISO 400. |
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| Exposure Compensation |
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| AE Lock | (1) Auto AE lock AE is locked as soon as subjects are in focus using One-Shot AF when set to selected metering mode in [C.Fn2: AE lock meter. mode after focus]. (2) User-set AE lock Use the AE lock button (update by pressing the button again) in Fv, P, Tv, Av, and M mode. Enabled in all metering modes. |
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| Type | Electronically controlled focal-plane shutter (1) Electronic first curtain (2) Mechanical shutter (3) Electronic shutter* * Cannot be used in conjunction with the following functions: flash photography, HDR shooting, multiple exposures, Multi Shot Noise Reduction, AEB, HDR PQ, anti-flicker shooting, Dual Pixel RAW shooting, Digital Lens Optimizer [High]. * A shutter release sound is not generated. However, note that the sounds other than the shutter release sound (aperture, focusing lens drive sound/electronic sound, etc.) may be generated. * In electronic shutter shooting, fast shutter speeds of 1/10000 sec. or faster are only available in Tv or M mode (up to 1/8000 sec. in P, Av, or Fv mode). |
| Shutter Speeds | Mechanical / 1st-curtain Electronic shutter: 1/8000th sec 30 seconds, in 1/3 or ½-step increments Electronic shutter: 1/64,000th sec 30 seconds, in 1/3 or ½-step increments |
| X-sync Speed | Mechanical Shutter: 1/200 sec. Elec. 1st-curtain: 1/250 sec. |
| Shutter Release | Soft-touch electromagnetic release |
| Self Timer | 10-sec. delay, 2-sec. delay, Continuous |
| Still Photo IS | In-body IS operation can be selected when using a non-IS lens. Always on Only for shot (no stabilization in viewfinder/LCD screen between shots) Coordinated IS when used with Canon RF or RF-S lenses having optical Image Stabilization |
| Accessory Shoe | Canon Multi-function accessory shoe Optional Canon AD-E1 adapter required for conventional shoe-mount flashes and accessories |
| E-TTL balance | Ambience priority, standard, flash priority |
| Flash Exposure Compensation | ±3 stops in 1/3- or 1/2-stop increments |
| Continuous flash control | E-TTL each shot / E-TTL 1st shot |
| HDR Shooting (HDR PQ) | Disable / HDR PQ | ||||||||
| Still Photo HDR PQ |
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| Movie HDR PQ |
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| Continuous HDR Shooting (still images) | 1 shot only / Every shot |
| Maximum shooting Times |
* Longest time available per recording. * Except when recording stops from overheating or due to the power source used, errors, or other reasons. |
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| File Format |
* Recording in AAC when [Audio compression] (C.Fn4) is set to [Enable] or Linear PCM when set to [Disable]. |
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| Estimated Recording time, Movie Bit Rate and File Size | RAW, 8K-DCI Normal / 8K-UHD Normal
1 v90 SD card speed or CFexpress 2.0 speed required 2 v60 SD card speed or CFexpress 2.0 speed required * Requires CFexpress 2.0 Type-B [400MB/sec. or more]. SD cards not compatible except where noted. * Video bit rate indicates video only; audio and metadata are not included. * When [Audio format: AAC / 16bit / 2CH] is set (when set to RAW, LPCM / 24bit / 4CH). * When [Add News Metadata: Off] is set. * Movie recording stops when the maximum recording time per movie is reached. * When set to 4K-UHD, 24.00 fps is not available. |
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| Estimated Recording Time, Continued. |
1. Requires CFexpress 2.0 Type-B [400MB/sec. or more] * Video bit rate indicates video only; audio and metadata are not included. * When [Audio format: AAC / 16bit / 2CH] is set. * When [Add News Metadata: Off] is set. * Movie recording stops when the maximum recording time per movie is reached. * When set to 4K-UHD, 24.00 fps is not available. |
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| Card Performance Requirements | 4K-DCI Normal / 4K-UHD Normal
1 v90 or higher SD card speed required. 2 v60 or higher SD card speed required. 3 U3 or higher SD card speed required. * Requires CFexpress 2.0 Speed * Video bit rate indicates video only; audio and metadata are not included. * When [Audio format: AAC / 16bit / 2CH] is set. * When [Add News Metadata: Off] is set. * Movie recording stops when the maximum recording time per movie is reached. * Same applies when [Movie cropping: Enable] is set. * When set to 4K-UHD, 24.00 fps is not available. |
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| Video AF | Dual Pixel CMOS AF; Movie Servo AF available in AF Menu | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Exposure Compensation | ±3 stops in 1/3- or 1/2-stop increments | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Time Code | Yes (Count up, Start time setting, Movie recording count, Movie play count, HDMI time code on/off, HDMI rec. command on/off, Drop frame enable/disable) | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Movie Pre-recording (On/Off) | 3 or 5 seconds; user-selectable | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Time-lapse Movie Setting | Interval 2 sec 99:59:59; Number of frames 23,600; Movie recording size 4K/Full HD; Auto exposure fixed @ first frame/auto for each frame; Beep per frame recorded (volume setting 0/silent 5) | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Time-lapse Playback Frame Rate | 29.97 (set to NTSC); 25.00fps (set to PAL) | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Type | TFT color, liquid-crystal monitor |
| Monitor Size | 3.0-inch (screen aspect ratio of 3:2) 2.95 in./7.5cm diagonal (2.44 in./6.2cm width, 1.65 in./4.2cm height) |
| Dots | Approx. 2.1 million dots |
| Coverage | Approx. 100% vertically/horizontally |
| Brightness Control | Manually adjustable to one of seven brightness levels |
| Touch-screen Operation | Supported for AF Point selection; Touch AF; Touch Shutter; Menu selection; Quick Control Menu; Magnified view |
| Coating | Clear View LCD II Anti-smudge coating applied. Anti-reflection coating not applied. |
| Interface Languages | 29 (English, German, French, Dutch, Danish, Portuguese, Finnish, Italian, Ukraine, Norwegian, Swedish, Spanish, Greek, Russian, Polish, Czech, Hungarian, Vietnamese, Hindi, Romanian, Turkish, Arabic, Thai, Simplified/Traditional Chinese, Korean, Malay, Indonesian, Japanese) |
| Display Format |
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| Highlight Alert | White areas without image data blink in single-image display. | ||||||||||||||||||||||||||||||
| Histogram | Brightness / RGB | ||||||||||||||||||||||||||||||
| Function | The Quick Control screen can be accessed by pressing the Quick Control button during shooting, recording, or playback. |
| Quick Control Screen | The following settings are available for the [Quick Control screen] during movie recording. View 1: Conventional Quick Control screen View 2: Cinema EOS-style Quick Control screen |
| Protection | (1) Single image (select image) (2) Select range (3) All images in a folder (4) All images on card Image browsing and image search can be based on ratings. Ratings-based image selections also possible with DPP. (5) All found images (only during image search) |
| Erase | Except protected images (1) Select images to erase (2) Select range (3) All images in folder (4) All images on card (5) All found images (only during image search) |
| Compatible Printers | Direct printing from camera not supported |
| DPOF | Compliant to DPOF Version 1.1 |
| Standards Compliance | IEEE 802.11b/g/n/a/ac | |||||||||||||||||||||||||||
| Transmission Method | DS-SS modulation (IEEE 802.11b) OFDM modulation (IEEE 802.11g/n/a/ac) |
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| Transition Frequency (Central Frequency) | 2.4 GHz band Frequency: 2412 to 2462 MHz Channels: 1 to 11 channels 5.0 GHz band Frequency: 5180 to 5825 MHz Channels: 36 to 165 channels |
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| Connection Method | (1) Camera access point mode (2) Infrastructure mode |
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| Security |
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| Communication with a Smartphone | Images can be viewed, controlled, and received using a smartphone. Remote control of the camera using a smartphone is possible depending on the Camera Connect specifications. Images can be sent to a smartphone. NFC connection: Not supported Supported images: JPEG, HEIF, RAW/C-RAW, MP4 video files Transcoding while sending: Size to send (original / reduced size); Quality to send (original / compressed) |
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| Remote Operation Using EOS Utility | The camera can be controlled via Wi-Fi® or USB, with Canon EOS Utility software installed in a compatible Mac or Windows computer. | |||||||||||||||||||||||||||
| Print from Wi-Fi® Printers | Not supported. | |||||||||||||||||||||||||||
| Send Images to a Web Service | image.canon: Video files (MP4) and JPEG, HEIF, RAW or C-RAW still images can be uploaded to image.canon servers. From image.canon, images can be sent to specific social media and 3rd-party cloud image services. |
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| Standards Compliance | Bluetooth Specification Version 5.0 compliant (Bluetooth Low Energy technology) |
| Transmission Method | GFSK modulation |
| Bluetooth Pairing | Smartphone up to 10 devices; BR-E1 remote controller 1 unit |
| Available Functions | Dial direction during Tv/Av; Control ring rotation direction; Customize buttons; Customize dials |
| USB Video Class (UVC) | Available * The camera is accessible to software (such as Zoom, MS Teams, Skype, etc.) on a computer once connected via USB. |
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| Custom Controls | Customizable Buttons Shutter button Movie button AF-ON button AE lock button AF point button Depth of field preview button Lens AF stop button Multi-function button Set button Multi-controller Lens function button Speedlite menu direct button |
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| Customizable Dials | Main dial Quick control dial 1 & 2 Lens Control ring |
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| My Menu Registration | Up to six top-tier menu items and Custom Functions can be registered. Up to five My Menu tabs can be added.
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| USB Terminal | Equivalent to SuperSpeed Plus USB (USB 3.2 Gen 2) For PC communication Terminal type: USB Type-C Shared with terminal for in-camera charging with USB Power Adapter PD-E1. |
| Battery | Canon LP-E6P battery pack (LP-E6NH/LP-E6N can also be used but functionality is limited) LP-E6 cannot be used With the AC Adapter AC-E6N + DC Coupler DR-E6, AC power is possible (AC Adapter Kit ACK-E6 can also be used). With the USB Power Adapter PD-E1, in-camera charging of LP-E6NH is possible. The USB Power Adapter PD-E1 is not compatible with powering the camera. |
| Optional Battery Grip | Compatible with Canon Battery Grip BG-R10 (Accepts one or two LP-E6NH, LP-E6N, or LP-E6 battery packs) |
| Battery Check | Automatic battery check with 6-level display when the power switch is turned ON. Displayed in 6 levels in viewfinder, and on LCD screen. Battery info display in Set-up Menu: Remaining capacity Shutter count, on current battery charge Recharge performance (battery's ability to hold charge; displayed in 3 levels |
| Start-up Time | Approx. 0.4 sec. Based on CIPA testing standards. |
| Dimensions (W x H x D) | Approx. 5.45 x 3.87 x 3.48 in. / 138.4 x 98.4 x 88.4mm Based on CIPA standards. |
| Weight | Approx. 1.5 lbs. / 670g (including battery, SD memory card; without body cap) Approx. 1.3 lbs. / 588g (body only; without battery, card or body cap) |
| Working Temperature Range | 32104°F / 040°C |
| Working Humidity Range | 85% or less |
| Focal Length & Maximum Aperture | 24-105mm f/4 |
| Lens Construction | 18 elements in 14 groups |
| Diagonal Angle of View | 84°00'-23°20' |
| Focus Adjustment | AF with full-time manual |
| Closest Focusing Distance | 1.48 ft. / 0.45m |
| Filter Size | 77mm |
| Max. Diameter x Length, Weight | Φ3.29 x 4.22 in., approx. 1.54 lbs. / Φ83.5 x 107.3mm, approx. 700g |
EOS DIGITAL CAMERA LIMITED WARRANTY
For The U.S.A. And Canada Only
The limited warranty set forth below is given by Canon U.S.A., Inc. (Canon U.S.A.) in the United States or Canon Canada Inc., (Canon Canada) in Canada with respect to the Canon brand EOS Digital Camera (the “Product”) *, when purchased and used in the United States or Canada. The Product purchased with this limited warranty is the only EOS Digital Camera to which this limited warranty applies.
Canon U.S.A., Inc. and Canon Canada Inc. (collectively "Canon") warrant to the original end-user purchaser, when delivered in new condition in its original container, that the Product will be free from defects in materials and workmanship under normal use and service for a period of one (1) year from the date of original purchase. Product returned to a Canon repair facility and proven to be defective upon inspection will, at Canon’s sole discretion and without charge, be (a) repaired utilizing new, remanufactured, repaired and/or recycled parts; (b) exchanged for a new Product or; (c) exchanged for a refurbished Product, as determined by the Canon repair facility. Warranty exchange or replacement does not extend the original warranty period of the Product.
THIS WARRANTY DOES NOT COVER ANY ACCESSORIES. This limited warranty shall only apply if the Product is used in conjunction with compatible computer equipment and compatible software, as to which items Canon U.S.A. or Canon Canada, shall have no responsibility. Non-Canon brand equipment and software that may be distributed with the Product are sold "as is" and without warranty of any kind by Canon U.S.A. or Canon Canada, including any implied warranty regarding merchantability or fitness for a particular purpose, and all such warranties are disclaimed. The sole warranty, if any, with the respect to such non-Canon brand items is given by the manufacturer or producer thereof.
This limited warranty covers all defects encountered in normal use of the Product, and does not apply in the following cases:
- Loss of or damage to the Product due to abuse, mishandling, improper packaging by you, alteration, accident, electrical current fluctuations, failure to follow operating, maintenance or environmental instructions prescribed in Canon U.S.A.'s or Canon Canada's user's manual or services performed by someone other than Canon U.S.A. or Canon Canada, or a Canon authorized service provider for the Product. Without limiting the foregoing, water damage, sand/corrosion damage, battery leakage, dropping the Product, scratches, abrasions or damage to the body, lenses or LCD display or damage to the any of the accessories mentioned in the first paragraph above will be presumed to have resulted from misuse, abuse or failure to operate the Product as set forth in the operating instructions
- Use of parts or supplies (other than those sold by Canon U.S.A. or Canon Canada) that cause damage to the Product or cause abnormally frequent service calls or service problems
- If the Product has had its serial number or dating altered or removed.
NO IMPLIED WARRANTY, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, APPLIES TO THE PRODUCT AFTER THE APPLICABLE PERIOD OF THE EXPRESS LIMITED WARRANTY STATED ABOVE, AND NO OTHER EXPRESS WARRANTY OR GUARANTY, EXCEPT AS MENTIONED ABOVE, GIVEN BY ANY PERSON OR ENTITY WITH RESPECT TO THE PRODUCT SHALL BIND CANON U.S.A. OR CANON CANADA (SOME STATES AND PROVINCES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU)..NEITHER CANON U.S.A. NOR CANON CANADA SHALL BE LIABLE FOR LOSS OF REVENUES OR PROFITS, INCONVENIENCE, EXPENSE FOR SUBSTITUTE EQUIPMENT OR SERVICE, STORAGE CHARGES, LOSS OR CORRUPTION OF DATA, OR ANY OTHER SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES CAUSED BY THE USE OR MISUSE OF, OR INABILITY TO USE, THE EOS DIGITAL CAMERA, REGARDLESS OF THE LEGAL THEORY ON WHICH THE CLAIM IS BASED, AND EVEN IF CANON U.S.A. OR CANON CANADA HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN NO EVENT SHALL RECOVERY OF ANY KIND AGAINST CANON USA OR CANON CANADA BE GREATER IN AMOUNT THAN THE PURCHASE PRICE OF THE PRODUCT SOLD BY CANON USA OR CANON CANADA AND CAUSING THE ALLEGED DAMAGE. WITHOUT LIMITING THE FOREGOING, YOU ASSUME ALL RISK AND LIABILITY FOR LOSS, DAMAGE OR INJURY TO YOU AND YOUR PROPERTY AND TO OTHERS AND THEIR PROPERTY ARISING OUT OF USE OR MISUSE OF, OR INABILITY TO USE, THE PRODUCT NOT CAUSED DIRECTLY BY THE NEGLIGENCE OF CANON USA OR CANON CANADA (SOME STATES AND PROVINCES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE EXCLUSION OR LIMITATION MAY NOT APPLY TO YOU). THIS LIMITED WARRANTY SHALL NOT EXTEND TO ANYONE OTHER THAN THE ORIGINAL PURCHASER OF THE PRODUCT, OR THE PERSON FOR WHOM IT WAS PURCHASED AS A GIFT, AND STATES YOUR EXCLUSIVE REMEDY.
Canon U.S.A.
You may obtain technical support** for your Product as follows:
E-mail support via our Web site at www.canontechsupport.com
Telephone assistance from a Canon U.S.A. Customer Care representative free of charge during regular business hours at 1-800-OK-CANON (1-800-652-2666)
Canon Canada
You may obtain technical support* for your Product as follows:
Telephone assistance from a Canon Canada Customer Care representative free of charge during regular business hours at 1-800-OK-CANON (1-800-652-2666)
When you call, have your Product serial number and your date of purchase available to expedite service. A Canon Customer Care representative will attempt to diagnose the nature of the problem and correct it over the telephone. If the problem cannot be corrected over the telephone, you will be asked to follow the applicable procedures for MAIL-IN SERVICE. Note that a dated proof of purchase is required at the time of service. This requirement will be satisfied by providing a copy of your dated bill of sale.
** Technical support program specifics subject to change without notice.
MAIL-IN SERVICE is a program under which your Product is repaired by a Canon U.S.A. or a Canon Canada authorized service center for the Product. Authorized service center information can be obtained by visiting www.canontechsupport.com (US customers only) or by contacting the Canon U.S.A., Customer Care Center or Canon Canada Customer Information Centre at 1-800-OK-CANON (1-800-652-2666). You will be given the name, address and phone number of an authorized service center.
It is your responsibility to properly package and send the defective Product, together with a copy of your dated proof of purchase, a complete explanation of the problem and a return address to the authorized service center at your expense. Do not include any other items with the defective Product. The Product covered by this limited warranty and proven to be defective upon inspection will be repaired and returned to you without charge by the authorized service center. Any Product received by the authorized service center that is not covered by the limited warranty will be returned unrepaired, or at the discretion of the authorized service provider, you may receive a written estimate of repair at such cost as the service center may establish from time to time.
This limited warranty gives you specific legal rights, and you may also have other rights, which vary from state to state (or province to province in Canada).
*The battery pack packaged with the Product carries a separate ninety (90) day limited warranty.
ADDITIONAL SUPPORT
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