Canon Support for EOS R | Canon U.S.A., Inc.
EOS R
Get started with these quick links.
Protect your product with CarePAK PLUS. Learn More
Purchase this product's accessories and more. Shop Now
Looking for help with your order? Order help
DOWNLOADS
- Windows 11
- Windows 10 (x64)
- Windows 10
- Windows 8.1 (x64)
- Windows 8.1
- Windows 8 (x64)
- Windows 8
- Windows 7 (x64)
- Windows 7
- Windows Vista (x64)
- Windows Vista
- Windows Me
- Windows XP (x64)
- Windows XP
- Windows 98
- Windows 95
- Windows Server 2022
- Windows Server 2019 (x64)
- Windows Server 2016 (x64)
- Windows Server 2012 R2 (x64)
- Windows Server 2012 (x64)
- Windows Server 2008 R2 (x64)
- Windows Server 2008 (x64)
- Windows Server 2008
- Windows Server 2003 R2 (x64)
- Windows Server 2003 (x64)
- Windows Server 2003 R2
- Windows Server 2003
- macOS Sequoia v15
- macOS Sonoma v14
- macOS Ventura v13
- macOS Monterey v12
- macOS Big Sur v11.0
- macOS Catalina v10.15
- macOS Mojave v10.14
- macOS High Sierra v10.13
- macOS Sierra v10.12
- OS X El Capitan v10.11
- OS X Yosemite v10.10
- OS X Mavericks v10.9
- OS X Mountain Lion v10.8
- OS X Lion v10.7
- Mac OS X Snow Leopard v10.6
- Mac OS X v10.1
- Mac OS 9
- Linux ARM
- Linux MIPS
- Linux 64bit
- Linux 32bit
- Windows NT
- Linux
Locating and installing your download
 |
Chrome |
- A grey bar will appear at the bottom of your browser window which will contain your download. To install your download click on the name of the downloaded file. Alternatively you can click 'Show all downloads...' to view the list of all recently downloaded files
- If the grey bar is not visible you can also access the list of recently downloaded files by clicking the 3 small horizontal lines
located on the right of the address bar - Select 'Downloads' from the menu and the list of recently downloaded files will open
- From this list you can also install the download by clicking on the file name
- To open the folder on your computer that contains your downloaded files please select the 'Open downloads folder' link on the right of the page
- The folder that contains your download will now be open
 |
Safari |
- Mac Users - Click the down arrow
in the top right of the browser - Windows Users - Click the gear wheel
in the top right of the browser - Click the small image of the magnifying glass
next to your download - The folder that contains your download will now be opened
 |
Firefox |
- Click the down arrow in the top right of the browser
- Windows Users - Click the small image of the folder
next to your download - Mac Users - Click the small image of the magnifying glass next to your download
- The folder that contains your download will now be opened
 |
Internet Explorer |
- Click the gear wheel in the top right of the browser
- Select 'View Download' from the menu
- Select 'Location' next to your download
- The folder that contains your download will now be opened
 |
Microsoft Edge |
- Click the three dots icon in the top right of the browser
- Select 'Downloads' from the menu
- Select 'Open folder' next to your download
- The folder that contains your download will now be opened
There are no copying instructions for this browser
Software Development Kit
The Canon EOS Digital Camera Software Development Kit (EDSDK) and the Camera Control API (CCAPI) are available on select Canon cameras1 and enables developers to integrate select Canon cameras directly into their software application solutions, giving them access to remote control and communication functionality of the camera. The EDSDK supports USB communication on Windows, Macintosh, and Linux operating systems, while the CCAPI uses Wi-Fi (Ethernet on select cameras) and can be used with almost any OS.
The EDSDK and CCAPI (along with other SDKs and APIs) are provided free of charge and more information can be found at https://www.usa.canon.com/support/sdk.
1. Compatibility list available on Canon Developer Community website
SETUP & TROUBLESHOOTING
Using Wi-Fi
- I Want to Save Images to My Computer
- Wi-Fi/Bluetooth Status Display on the EOS R
- How to import images to Digital Photo Professional Express using a Wi-Fi Connection
- Sending Images to a Smartphone using a Wireless Connection
- What Can I Do Using the Wireless LAN Functions?
Wireless Setup
- Troubleshooting the EOS R
- Responding to Wi-Fi Error Messages on the EOS R.
- Wireless Communication Function Notes for the EOS R
- Computer Environment Required for Connecting the Camera via Wi-Fi using EOS Utility 3.x
Printing Images Wirelessly
Find answers in our extensive knowledge base with dozens of articles and curated Q&As to help you troubleshoot your issue yourself.
SELECT ERROR CODE
Don’t see your error code? Let us know as we are capturing feedback for research purposes.
PRODUCT INFO
| Tech. Specs. Detailed PDF | View Full Details of Technical Specifications |
| Type | Digital single-lens non-reflex AF/AE camera |
| Recording Media | SD/SDHC/SDXC memory cards
|
| Image Format | Approx. 36.0 x 24.0mm |
| Compatible Lenses | Canon RF lens group (excluding EF, EF-S and EF-M lenses) When using Mount Adapter EF-EOS R: Canon EF or EF-S lenses (excluding EF-M lenses) |
| Lens Mount | Canon RF mount |
| Type | CMOS sensor (compatible with Dual Pixel CMOS AF) |
| Effective pixels | Approx. 30.3 Megapixels |
| Pixel Unit | Approx. 5.36 µm square |
| Total Pixels | Approx. 31.7 megapixels |
| Aspect Ratio | 3:2 (Horizontal:Vertical) |
| Color Filter System | RGB primary color filters |
| Low Pass Filter | Installed in front of the image sensor, non-detachable |
| Dust Deletion Feature |
|
| Recording Format | EXIF 2.3 (DCF2.0) |
| File Size | 3:2 Aspect Ratio Large/RAW/C-RAW: 6720 x 4480 Medium: 4464 x 2976 Small 1: 3360 x 2240 Small 2: 2400 x 1600 1.6x (Crop) Large/RAW/C-RAW: 4176 x 2784 Small 2: 2400 x 1600 4:3 Aspect Ratio Large/RAW/C-RAW: 5952 x 4480* Medium: 3968 x 2976 Small 1: 2976 x 2240* Small 2: 2112 x 1600* 16:9 Aspect Ratio* Large/RAW/C-RAW: 6720 x 3776 Medium: 4464 x 2512 Small 1: 3360 x 1888 Small 2: 2400 x 1344 1:1 Aspect Ratio Large/RAW/C-RAW: 4480 x 4480 Medium: 2976 x 2976 Small 1: 2240 x 2240 Small 2: 1600 x 1600
|
| File Numbering | The following file numbers can be set:
|
| RAW + JPEG Simultaneous Recording | Possible |
| Color Space | Selectable between sRGB and Adobe RGB |
| Picture Style |
|
| Settings |
|
| Auto White Balance | Option between ambience priority and white priority settings. |
| Color Temperature Compensation | Blue/amber bias: ±9 levels Magenta/green bias: ±9 levels Corrected in reference to the current WB mode's color temperature. |
| Type | OLED color electronic viewfinder |
| Coverage | Approx. 100% vertically and horizontally relative to the shooting image area (with image quality L, at approx. 23mm eyepoint). Coverage At approx. 23mm eyepoint |
| Magnification | Approx. 0.76 (with 50mm lens at infinity, -1 m-1) |
| Eye Point | Approx. 23mm (at -1 m-1 from the eyepiece lens end) |
| Viewfinder Information |
|
| Type | Phase-difference detection system with image sensor (Dual Pixel CMOS AF) |
| AF Points | Max. 5,655 When selected with cross keys. |
| AF Working Range | EV -6 to 18 (f/1.2, at 73°F/23°C, ISO 100, One-Shot AF) |
| Focusing Modes |
|
| AF Point Selection | AF Point Selection and AF Operation |
| AF Assist Beam |
|
| Metering Modes |
|
||||||||||||||||||
| Metering Range | EV -3 - 20 (at 73°F/23°C, ISO 100) |
||||||||||||||||||
| Exposure Control Systems |
|
||||||||||||||||||
| ISO Speed Range | Manual Setting
Auto
*1 Depending on [Minimum] and [Maximum] of [ISO speed settings] or [Range for stills]. |
||||||||||||||||||
| Exposure Compensation | Exposure Compensation |
||||||||||||||||||
| AE Lock |
|
||||||||||||||||||
| Type | Electronically controlled focal-plane shutter
|
| Shutter Speeds | 1/8000 to 30 sec., bulb (total range of all shooting modes) |
| Shutter Release | Soft-touch electromagnetic release |
| Self Timer | 10-sec. delay, 2-sec. delay |
| Shutter Lag Time | Shutter Lag Time |
| Flash Metering System | E-TTL II autoflash |
| Flash Exposure Compensation | ±3 stops in 1/3- or 1/2-stop increments |
| FE Lock | Provided |
| External Flash Settings | The camera can set the following with EX series Speedlites:
|
| Drive Modes |
|
| Shooting Modes | Still photo shooting and video shooting |
| Focusing |
|
| Metering Modes |
|
| Metering Range | EV -4 - 18 (at 73°F/23°C, ISO 100, One-Shot AF, with 29.97 fps) |
| Grid Display |
|
| File Format | MP4 Video: MPEG-4 AVC / H.264
ALL-I: Linear PCM* IPB: AAC *4K All-I recording requires an SD Memory card with a minimum write speed of 60MB/s.
* With Movie crop set to [Disable]. Movie digital IS set to [Disable]. |
||||||||||||||||||||||||||||||||||||
| Focusing |
|
||||||||||||||||||||||||||||||||||||
| Range | Full range (0 to 255) |
||||||||||||||||||||||||||||||||||||
| Exposure Control | Exposure control Shutter Speed ISO Speed (Recommended Exposure Index) |
||||||||||||||||||||||||||||||||||||
| Exposure Compensation | ±3 stops in 1/3- or 1/2-stop increments |
||||||||||||||||||||||||||||||||||||
| Type | TFT color, liquid-crystal monitor |
| Monitor Size | 3.15-inch (screen aspect ratio of 3:2) 3.15 in./8.01cm diagonal (2.63 in./6.67cm width, 1.75 in./4.44cm height) |
| Pixels | Approx. 2.10 million dots |
| Coverage | Approx. 100% vertically/horizontally |
| Brightness Control | Manually adjustable to one of seven brightness levels |
| Coating | Clear View LCD II
|
| Interface Languages | 29 (English, German, French, Dutch, Danish, Portuguese, Finnish, Italian, Ukraine, Norwegian, Swedish, Spanish, Greek, Russian, Polish, Czech, Hungarian, Vietnamese, Hindi, Romanian, Turkish, Arabic, Thai, Simplified/Traditional Chinese, Korean, Malay, Indonesian, Japanese) |
| Display Format |
Display selection is available for Basic information display and Shooting information display. |
| Highlight Alert | The white areas with no image data will blink. |
| Protection |
|
| Erase | Except protected images
|
| Compatible Printers | Images can be sent via Wi-Fi® to a PictBridge-compatible (Wireless LAN) printer and printed. |
| DPOF | Compliant to DPOF Version 1.1 |
| Custom Controls | Customizable Buttons
Customizable Dials
Customizable Buttons
|
| USB Terminal | Equivalent to SuperSpeed USB (USB 3.1 Gen 1)
|
| Video Out Terminal | Type C (Resolution switches automatically) / CEC not compatible
|
| Extension System Terminal | 3.5mm diameter stereo mini jack |
| Battery | Battery Pack LP-E6N (or LP-E6) x 1
|
| Battery Check | Automatic battery check when the power switch is turned ON. Displayed in 6 levels. Battery level displayed on the LCD panel and in the viewfinder. One of six levels displayed for LP-E6N and LP-E6. The display for other power sources is different. |
| Power Saving | Power turns off after the set time of non-operation elapses.Display off Available time options: 15 sec. / 30 sec. / 1 min. / 3 min. / 5 min. / 10 min. / 30 min. Auto power off Available time options: 30 sec. / 1 min. / 3 min. / 5 min. / 10 min. Disable Viewfinder off Available time options: 1 min. / 3 min. / Disable At least approx. 6 min. until auto power off while the [Date/Time/Zone] screen is displayed. |
| Date/Time Battery | Built-in secondary battery When fully-charged, the date/time can be maintained for approx. 3 months. Recharge time: approx. 8 hrs. The recharge time required to provide the above number of months with no battery pack installed. |
| Start-up Time | Approx. 0.9 sec.
|
| Dimensions (W x H x D) | Approx. 5.35 x 3.87 x 3.32 in. / 135.8 x 98.3 x 84.4mm Approx. 5.35 x 3.87 x 2.67 in. / 135.8 x 98.3 x 67.7mm (from grip to monitor) |
| Weight | Approx. 1.46 lbs. / 660g (including battery, SD memory card; without body cap) Approx. 1.28 lbs. / 580g (body only; without battery, card or body cap) |
| Working Temperature Range | 32-104° F / 0-40° C |
| Working Humidity |
|
| USB Tethered SDK | Are a developer and want to control select Canon cameras within your application? The Canon EDSDK allows you to set various camera settings, take a picture, and the retrieving of images remotely using a USB connection. The EDSDK is available at the Canon Developer Community website. Go to https://developercommunity.usa.canon.com for more information. |
EOS DIGITAL CAMERA LIMITED WARRANTY
For The U.S.A. And Canada Only
The limited warranty set forth below is given by Canon U.S.A., Inc. (Canon U.S.A.) in the United States or Canon Canada Inc., (Canon Canada) in Canada with respect to the Canon brand EOS Digital Camera (the “Product”) *, when purchased and used in the United States or Canada. The Product purchased with this limited warranty is the only EOS Digital Camera to which this limited warranty applies.
Canon U.S.A., Inc. and Canon Canada Inc. (collectively "Canon") warrant to the original end-user purchaser, when delivered in new condition in its original container, that the Product will be free from defects in materials and workmanship under normal use and service for a period of one (1) year from the date of original purchase. Product returned to a Canon repair facility and proven to be defective upon inspection will, at Canon’s sole discretion and without charge, be (a) repaired utilizing new, remanufactured, repaired and/or recycled parts; (b) exchanged for a new Product or; (c) exchanged for a refurbished Product, as determined by the Canon repair facility. Warranty exchange or replacement does not extend the original warranty period of the Product.
THIS WARRANTY DOES NOT COVER ANY ACCESSORIES. This limited warranty shall only apply if the Product is used in conjunction with compatible computer equipment and compatible software, as to which items Canon U.S.A. or Canon Canada, shall have no responsibility. Non-Canon brand equipment and software that may be distributed with the Product are sold "as is" and without warranty of any kind by Canon U.S.A. or Canon Canada, including any implied warranty regarding merchantability or fitness for a particular purpose, and all such warranties are disclaimed. The sole warranty, if any, with the respect to such non-Canon brand items is given by the manufacturer or producer thereof.
This limited warranty covers all defects encountered in normal use of the Product, and does not apply in the following cases:
- Loss of or damage to the Product due to abuse, mishandling, improper packaging by you, alteration, accident, electrical current fluctuations, failure to follow operating, maintenance or environmental instructions prescribed in Canon U.S.A.'s or Canon Canada's user's manual or services performed by someone other than Canon U.S.A. or Canon Canada, or a Canon authorized service provider for the Product. Without limiting the foregoing, water damage, sand/corrosion damage, battery leakage, dropping the Product, scratches, abrasions or damage to the body, lenses or LCD display or damage to the any of the accessories mentioned in the first paragraph above will be presumed to have resulted from misuse, abuse or failure to operate the Product as set forth in the operating instructions
- Use of parts or supplies (other than those sold by Canon U.S.A. or Canon Canada) that cause damage to the Product or cause abnormally frequent service calls or service problems
- If the Product has had its serial number or dating altered or removed.
NO IMPLIED WARRANTY, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, APPLIES TO THE PRODUCT AFTER THE APPLICABLE PERIOD OF THE EXPRESS LIMITED WARRANTY STATED ABOVE, AND NO OTHER EXPRESS WARRANTY OR GUARANTY, EXCEPT AS MENTIONED ABOVE, GIVEN BY ANY PERSON OR ENTITY WITH RESPECT TO THE PRODUCT SHALL BIND CANON U.S.A. OR CANON CANADA (SOME STATES AND PROVINCES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU)..NEITHER CANON U.S.A. NOR CANON CANADA SHALL BE LIABLE FOR LOSS OF REVENUES OR PROFITS, INCONVENIENCE, EXPENSE FOR SUBSTITUTE EQUIPMENT OR SERVICE, STORAGE CHARGES, LOSS OR CORRUPTION OF DATA, OR ANY OTHER SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES CAUSED BY THE USE OR MISUSE OF, OR INABILITY TO USE, THE EOS DIGITAL CAMERA, REGARDLESS OF THE LEGAL THEORY ON WHICH THE CLAIM IS BASED, AND EVEN IF CANON U.S.A. OR CANON CANADA HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN NO EVENT SHALL RECOVERY OF ANY KIND AGAINST CANON USA OR CANON CANADA BE GREATER IN AMOUNT THAN THE PURCHASE PRICE OF THE PRODUCT SOLD BY CANON USA OR CANON CANADA AND CAUSING THE ALLEGED DAMAGE. WITHOUT LIMITING THE FOREGOING, YOU ASSUME ALL RISK AND LIABILITY FOR LOSS, DAMAGE OR INJURY TO YOU AND YOUR PROPERTY AND TO OTHERS AND THEIR PROPERTY ARISING OUT OF USE OR MISUSE OF, OR INABILITY TO USE, THE PRODUCT NOT CAUSED DIRECTLY BY THE NEGLIGENCE OF CANON USA OR CANON CANADA (SOME STATES AND PROVINCES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE EXCLUSION OR LIMITATION MAY NOT APPLY TO YOU). THIS LIMITED WARRANTY SHALL NOT EXTEND TO ANYONE OTHER THAN THE ORIGINAL PURCHASER OF THE PRODUCT, OR THE PERSON FOR WHOM IT WAS PURCHASED AS A GIFT, AND STATES YOUR EXCLUSIVE REMEDY.
Canon U.S.A.
You may obtain technical support** for your Product as follows:
E-mail support via our Web site at www.canontechsupport.com
Telephone assistance from a Canon U.S.A. Customer Care representative free of charge during regular business hours at 1-800-OK-CANON (1-800-652-2666)
Canon Canada
You may obtain technical support* for your Product as follows:
Telephone assistance from a Canon Canada Customer Care representative free of charge during regular business hours at 1-800-OK-CANON (1-800-652-2666)
When you call, have your Product serial number and your date of purchase available to expedite service. A Canon Customer Care representative will attempt to diagnose the nature of the problem and correct it over the telephone. If the problem cannot be corrected over the telephone, you will be asked to follow the applicable procedures for MAIL-IN SERVICE. Note that a dated proof of purchase is required at the time of service. This requirement will be satisfied by providing a copy of your dated bill of sale.
** Technical support program specifics subject to change without notice.
MAIL-IN SERVICE is a program under which your Product is repaired by a Canon U.S.A. or a Canon Canada authorized service center for the Product. Authorized service center information can be obtained by visiting www.canontechsupport.com (US customers only) or by contacting the Canon U.S.A., Customer Care Center or Canon Canada Customer Information Centre at 1-800-OK-CANON (1-800-652-2666). You will be given the name, address and phone number of an authorized service center.
It is your responsibility to properly package and send the defective Product, together with a copy of your dated proof of purchase, a complete explanation of the problem and a return address to the authorized service center at your expense. Do not include any other items with the defective Product. The Product covered by this limited warranty and proven to be defective upon inspection will be repaired and returned to you without charge by the authorized service center. Any Product received by the authorized service center that is not covered by the limited warranty will be returned unrepaired, or at the discretion of the authorized service provider, you may receive a written estimate of repair at such cost as the service center may establish from time to time.
This limited warranty gives you specific legal rights, and you may also have other rights, which vary from state to state (or province to province in Canada).
*The battery pack packaged with the Product carries a separate ninety (90) day limited warranty.
What is the Stop Motion Animation Service?
We have released a new upgrade service for various EOS R series cameras.
This upgrade enables you to capture Stop Motion Animation.
For more details of the service and compatible camera’s click Learn More.
Pricing
| Model | Price* |
| Various EOS R cameras | $100 |
*Tax and shipping fees are NOT included
*All pricing is subject to change Thank you,
Customer Support Operations
Canon U.S.A., Inc.
Contact Information for Inquiries
Canon Customer Support Center
Phone: 1-800-OK-CANON (toll free), 1-800-652-2666
For additional support options: https://www.usa.canon.com/support
ADDITIONAL SUPPORT
CONTACT US
Thanks for signing up!
The application has encountered an unknown error. Please try again in a few minutes!
By clicking Sign Up, you are opting to receive promotional, educational, e-commerce and product registration emails from Canon USA. You can update your preferences or unsubscribe at anytime.